• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service Skills

Results for "customer service skills"


  • Status: Preview
    Preview
    U

    University of California, Davis

    Wine Tasting: Sensory Techniques for Wine Analysis

    Skills you'll gain: Peer Review, Cultural Sensitivity, Analytical Skills, Detail Oriented, Verbal Communication Skills, Decision Making, Problem Solving

    4.7
    Rating, 4.7 out of 5 stars
    ·
    536 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    K

    Knowledge Accelerators

    Microsoft 365 Copilot: Boost Productivity & Build Agents

    Skills you'll gain: Microsoft Copilot, Microsoft 365, Microsoft Teams, Productivity Software, Microsoft Power Platform, Workflow Management, Team Building, Generative AI Agents, Document Management, Generative AI, Ethical Standards And Conduct, Language Interpretation, Translation, and Studies, Microsoft Excel, Business Correspondence, Presentations, Prioritization, Business Writing, Productivity, Microsoft PowerPoint, Business Communication

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Value Chain Management

    Skills you'll gain: Management Accounting, Operations Management, Marketing Planning, Organizational Strategy, Marketing, Performance Measurement, Product Strategy, Supply Chain, Continuous Improvement Process, Manufacturing Operations, Operational Analysis, Integrated Marketing Communications, Business Operations, Operations, Marketing Management, Process Improvement, Cost Accounting, Performance Analysis, Supply Chain Management, Quality Control

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    5.2K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    CHRO Excellence: Transforming HR Teams

    Skills you'll gain: Culture Transformation, Human Resource Strategy, Human Capital, Organizational Change, Diversity and Inclusion, Strategic Leadership, Talent Management, Business Transformation, Change Management, Workforce Planning, Organizational Effectiveness, Data-Driven Decision-Making, Predictive Analytics, Strategic Partnership

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Debunking C++ Myths

    Skills you'll gain: Test Driven Development (TDD), C and C++, C++ (Programming Language), Debugging, C (Programming Language), Object Oriented Programming (OOP), System Programming, Functional Design, Secure Coding, Software Architecture, Performance Tuning, Network Troubleshooting

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Register Patients & Validate Data

    Skills you'll gain: Patient Registration, Registration, Health Information Management, Data Quality, Data Entry, Data Validation, Medical Records, Electronic Medical Record System, Hospital Admissions, Patient Safety, Patient Flow, Data Integrity, Quality Assurance

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    The Teacher and Social and Emotional Learning (SEL)

    Skills you'll gain: Teaching, Social Justice, Emotional Intelligence, Social Skills, Empathy, Self-Awareness, Higher Education, Behavior Management, Classroom Management, Cultural Responsiveness, Curriculum Planning, School Psychology, Empowerment, Personal Development, Childhood Education and Development, Program Evaluation, Advocacy, Professional Development, Growth Mindedness, Mindfulness

    4.7
    Rating, 4.7 out of 5 stars
    ·
    955 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Money, Wealth, and Happiness

    Skills you'll gain: Financial Analysis, Research, Case Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.4K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Introduction to Machine Learning: Unsupervised Learning

    Skills you'll gain: Feature Engineering, AI Personalization, Statistical Methods, Linear Algebra

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Leading Teams: Developing as a Leader

    Skills you'll gain: Negotiation, Conflict Management, Leadership Development, Business Ethics, Leadership, Organizational Leadership, Trustworthiness, Business Leadership, Strategic Leadership, Lifelong Learning, Ethical Standards And Conduct, Leadership and Management, Professional Development, Courage, Growth Mindedness, Emotional Intelligence, Decision Making, Relationship Building, Self-Awareness, People Development

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6.6K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    Simplilearn

    Mailchimp Basics Training for Beginners

    Skills you'll gain: Email Marketing, Marketing Analytics, Campaign Management, Marketing Automation, Web Analytics, Web Content, Account Management, Dashboard, Customer Data Management, Automation, Content Management, Configuration Management

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Mastering Business Combinations: Analyze and Apply IFRS

    Skills you'll gain: Specialized Accounting, Fixed Asset

    Intermediate · Course · 1 - 3 Months

Searches related to customer service skills

customer service essentials: 20 skills for happy clients
communication skills for customer service
1…979899…834

In summary, here are 10 of our most popular customer service skills courses

  • Wine Tasting: Sensory Techniques for Wine Analysis: University of California, Davis
  • Microsoft 365 Copilot: Boost Productivity & Build Agents: Knowledge Accelerators
  • Value Chain Management: University of Illinois Urbana-Champaign
  • CHRO Excellence: Transforming HR Teams: Coursera
  • Debunking C++ Myths: Packt
  • Register Patients & Validate Data: Coursera
  • The Teacher and Social and Emotional Learning (SEL): University of Colorado Boulder
  • Money, Wealth, and Happiness: University of Illinois Urbana-Champaign
  • Introduction to Machine Learning: Unsupervised Learning: University of Colorado Boulder
  • Leading Teams: Developing as a Leader: University of Illinois Urbana-Champaign

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok