Results for "service improvement"
Status: Free TrialImperial College London
Skills you'll gain: Continuous Quality Improvement (CQI), Run Chart, Qualitative Research, Public Health, Healthcare Project Management, Patient Safety, Health Policy, Public Health and Disease Prevention, Health Systems, Community Health, Social Determinants Of Health, Clinical Leadership, Patient-centered Care, Health Administration, Data Quality, Health Care, Health Informatics, Quantitative Research, Geographic Information Systems, Data Collection
Status: NewStatus: Free TrialSkills you'll gain: Process Mapping, Business Process Modeling, Process Analysis, Business Process Improvement, Process Design, Business Process Management, Process Improvement, Lean Methodologies, Systems Thinking, Lean Six Sigma, Change Management, Quality Improvement, Process Flow Diagrams, Six Sigma Methodology, Stakeholder Analysis, Agile Methodology, Matrix Management, Dataflow, Prioritization, Generative AI
Status: NewKennesaw State University
Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Customer Relationship Building, Customer experience strategy (CX), Service Management, Operations Management, Operational Excellence, Customer Insights
Status: NewSkills you'll gain: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Application Performance Management, Performance Measurement, Business Metrics, Continuous Monitoring, Operational Performance Management, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Prioritization, Business Leadership
Status: Free TrialSkills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
Status: NewStatus: PreviewLogical Operations
Skills you'll gain: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
What brings you to Coursera today?
Status: NewStatus: Free TrialMadecraft
Skills you'll gain: Active Listening, Delegation Skills, Constructive Feedback, Team Management, Team Performance Management, Process Mapping, Performance Management, Team Building, Team Motivation, Team Leadership, Leadership Development, Meeting Facilitation, Business Priorities, Coaching, Employee Coaching, Accountability, Conflict Management, Workforce Development, Business Metrics, Continuous Improvement Process
Status: NewStatus: PreviewLogical Operations
Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
Status: Free TrialUniversity of Pennsylvania
Skills you'll gain: Operations Management, Operational Efficiency, Process Analysis, Process Management, Process Improvement, Lean Methodologies, Workflow Management, Continuous Improvement Process, Capacity Planning, Quality Management, Supply Chain Management, Inventory Management System, Statistical Process Controls, Process Flow Diagrams, Root Cause Analysis
Status: NewStatus: Free TrialSkills you'll gain: Process Improvement, Performance Improvement, Continuous Improvement Process, Process Analysis, Case Studies, Corrective and Preventive Action (CAPA), Problem Management, Root Cause Analysis, Document Management
Status: NewStatus: PreviewTechnical University of Munich (TUM)
Skills you'll gain: Lean Manufacturing, Quality Improvement, Production Schedule, Production Process, Kaizen Methodology, Quality Management, Production Management, Continuous Improvement Process, Lean Methodologies, Lean Six Sigma, Process Improvement, Scheduling, Quality Control, Operational Efficiency, Process Analysis, Business Process Management, Kanban Principles, Workflow Management, Capacity Management
Status: PreviewBoard Infinity
Skills you'll gain: Quality Management, Quality Management Systems, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, Continuous Improvement Process, Process Improvement, Customer Insights
What brings you to Coursera today?
Searches related to service improvement
In summary, here are 10 of our most popular service improvement courses
- Quality Improvement in Healthcare: Imperial College London
- Business Process Modeling, Analysis, and Improvement: SkillUp
- How to Achieve Service Excellence - Jagdish Sheth: Kennesaw State University
- SLIs and SLOs Demystified: Packt
- ITIL V4 Certification Preparation: EDUCBA
- Excellence in Customer Service (Advanced): Logical Operations
- Improving Team Performance: Madecraft
- Customer Service: Logical Operations
- Introduction to Operations Management: University of Pennsylvania
- Process Improvement and Fix Failures: Coursera
