Results for "service improvement"
Status: Free TrialImperial College London
Skills you'll gain: Continuous Quality Improvement (CQI), Run Chart, Qualitative Research, Pareto Chart, Public Health, Patient Safety, Health Policy, Public Health and Disease Prevention, Health Equity, Health Systems, Community Health, Social Determinants Of Health, Clinical Leadership, Patient-centered Care, Data Quality, Scientific Methods, Health Care, Health Informatics, Health Disparities, Quantitative Research
Status: Free TrialSkills you'll gain: Information Technology Infrastructure Library, Service Management, Customer experience improvement, IT Service Management, Change Control, IT Management, Information Technology Architecture, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Organizational Structure, IT Infrastructure, Strategic Partnership, Information Management, IT Security Architecture, Information Technology
Status: NewStatus: Free TrialSkills you'll gain: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce
Status: Free TrialSkills you'll gain: Information Technology Infrastructure Library, Service Management, IT Service Management, Continuous Improvement Process, Information Technology, Service Design, Technical Management, Stakeholder Management, Change Management, Risk Management, Value Propositions, Governance
Status: NewStatus: Free TrialSkills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Status: NewStatus: PreviewSkills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization
What brings you to Coursera today?
Status: NewStatus: PreviewSkills you'll gain: Lean Six Sigma, Process Mapping, Quality Improvement, Root Cause Analysis, Process Improvement, Strategic Leadership, Business Leadership, Organizational Change, Change Management, Descriptive Statistics, Continuous Improvement Process, Performance Measurement, Business Priorities, Statistical Analysis, Process Design
Status: NewStatus: Free TrialSkills you'll gain: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Quality Management, Process Analysis, Process Improvement, Data-Driven Decision-Making, Business Process, Continuous Improvement Process, Team Oriented, Statistical Process Controls, Pareto Chart, Statistics, Statistical Methods, Root Cause Analysis
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
Status: NewStatus: Free TrialSkills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
Status: NewStatus: Free TrialSkills you'll gain: Lean Six Sigma, Organizational Change, Lean Methodologies, Six Sigma Methodology, Organizational Leadership, Project Scoping, Root Cause Analysis, Statistical Analysis, Statistical Methods, Process Improvement, Process Analysis, Quality Improvement, Continuous Quality Improvement (CQI), Process Capability, Statistical Hypothesis Testing, Data Analysis, Kanban Principles, Waste Minimization
In summary, here are 10 of our most popular service improvement courses
- Quality Improvement in Healthcare: Imperial College London
- ITIL V4 Certification Preparation: EDUCBA
- Mastering Generative AI for Customer Service Excellence: Edureka
- ITIL V4 Introduction to Service Management Concept: EDUCBA
- Generative AI for Customer Experience Optimization: Edureka
- ITSM Foundations: Optimizing IT Service Management: Coursera
- Lean Six Sigma: Define, Analyze & Improve: EDUCBA
- Six Sigma Green Belt: Apply, Analyze & Improve: EDUCBA
- CVS Health Call Center Customer Service: CVS Health
- Generative AI Essentials for Customer Service: Edureka
