
Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, IT Infrastructure, Strategic Partnership
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce
Beginner · Specialization · 1 - 3 Months

Harvard Business Review
Skills you'll gain: Process Analysis, Project Management, Project Risk Management, Project Schedules, Process Improvement, Business Process, Continuous Improvement Process, Business Process Improvement, Team Performance Management, Scope Management, Cost Management, Performance Metric, Stakeholder Communications, Business Priorities
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Quality Management, Process Analysis, Process Improvement, Data-Driven Decision-Making, Business Process, Continuous Improvement Process, Team Oriented, Statistical Process Controls, Pareto Chart, Statistics, Statistical Methods, Root Cause Analysis
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Lean Six Sigma, Process Mapping, Root Cause Analysis, Process Improvement, Strategic Leadership, Business Leadership, Organizational Change, Change Management, Descriptive Statistics, Continuous Improvement Process, Performance Measurement, Strategic Prioritization, Business Priorities, Statistical Analysis, Process Design, Data Analysis
Mixed · Course · 1 - 3 Months

Skills you'll gain: Lean Six Sigma, Organizational Change, Lean Methodologies, Six Sigma Methodology, Organizational Leadership, Project Scoping, Root Cause Analysis, Statistical Analysis, Statistical Methods, Process Improvement, Process Analysis, Quality Improvement, Continuous Quality Improvement (CQI), Process Capability, Statistical Hypothesis Testing, Data Analysis, Kanban Principles, Waste Minimization
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Statistical Process Controls, Statistical Hypothesis Testing, Lean Methodologies, Team Motivation, Process Improvement, Six Sigma Methodology, Kaizen Methodology, Lean Six Sigma, Process Capability, Risk Analysis, Team Leadership, Quality Improvement, Team Management, Benchmarking, Motivational Skills, Performance Measurement, Change Management, Process Analysis, Root Cause Analysis, Regression Analysis
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Technology Strategies, Organizational Strategy, Business Operations, Customer experience improvement, Continuous Improvement Process
Beginner · Course · 3 - 6 Months

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions
Beginner · Course · 1 - 3 Months

Imperial College London
Skills you'll gain: Continuous Quality Improvement (CQI), Run Chart, Qualitative Research, Pareto Chart, Public Health, Patient Safety, Health Policy, Public Health and Disease Prevention, Health Equity, Health Systems, Community Health, Social Determinants Of Health, Clinical Leadership, Patient-centered Care, Care Management, Data Quality, Scientific Methods, Health Care, Health Informatics, Health Disparities
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Intermediate · Course · 1 - 4 Weeks