Board Infinity
Quality Improvement and Management
Board Infinity

Quality Improvement and Management

Taught in English


Gain insight into a topic and learn the fundamentals

Board Infinity

Instructor: Board Infinity

Beginner level

Recommended experience

11 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.

  • Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.

  • Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.

Details to know

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Recently updated!

June 2024


12 assignments

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There are 3 modules in this course

Module 1 : In this module, learners will delve into the fundamental principles and practices of quality improvement. Starting with an exploration of the concept of quality and its evolution, participants will understand the vital role quality plays in today's global landscape. Basic concepts related to quality, including the crucial role of customers in determining quality standards, will be elucidated. Moving forward, learners will grasp the principles underpinning quality improvement, understanding its purpose and necessity in organizational contexts. They will explore methods for creating high-quality products and services, along with basic tools and techniques essential for quality enhancement. Finally, the module will focus on the implementation of quality improvement through the PDCA (Plan-Do-Check-Act) cycle, emphasizing its application in real-world scenarios and the importance of continuous monitoring and improvement for sustained quality enhancement.

What's included

17 videos4 readings4 assignments1 discussion prompt

"Module 2: In this module, learners will embark on a comprehensive exploration of quality management systems and essential tools. Beginning with an elucidation of the core principles of quality management, learners will gain insights into the benefits of ISO registration and the requirements of ISO 9001 implementation. Through detailed discussions, they will understand the nuances of sector-specific standards within the ISO 9000 series. Advancing further, learners will delve into advanced quality management tools and techniques, examining their application across diverse industries. Real-life case studies will illustrate successful quality management strategies, while addressing challenges encountered and strategies for overcoming them. Finally, the module will culminate with a focus on statistical process control (SPC), emphasizing its importance in ensuring continuous quality improvement.

What's included

15 videos3 readings4 assignments

"Module 3: In this Module, learners will explore strategies for enhancing customer satisfaction through quality initiatives. Beginning with an exploration of the foundations of customer satisfaction, participants will delve into the intricacies of understanding customer perception and the vital role of feedback in quality improvement. They will also learn how to translate customer needs into actionable requirements. Moving forward, learners will focus on building customer-centric quality strategies, including designing products and services with the customer in mind and engaging customers for quality enhancement. Real-life case studies will demonstrate how feedback can be effectively translated into action, along with best practices for maintaining high customer satisfaction. The module will conclude with a discussion on continuous improvement for customer satisfaction, emphasizing the importance of leveraging customer feedback and developing a customer-centric culture to adapt to future trends in customer satisfaction and quality management.

What's included

16 videos3 readings4 assignments


Board Infinity
Board Infinity
71 Courses100,155 learners

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