Does this course cover tone, emotions, and nonverbal cues?

Yes, the course covers tone, emotions, and nonverbal cues as part of understanding workplace conversations. You’ll learn to recognize these cues while avoiding assumptions about another person’s intent.

Is this course useful for remote, hybrid, and diverse teams?

Yes. You’ll learn how to adapt active listening techniques for hybrid and remote teams, meetings, group discussions, cultures, and different communication styles. The course helps you adjust your listening approach across different workplace settings.

What makes this Active Listening Skills course Different?

The course focuses on practical active listening skills that you can apply in real-world workplace situations. Scenario-based learning, dialogue, role plays, and assessments help you practice listening to understand others, handle difficult conversations, and build stronger workplace relationships.

What will I get if I purchase the Certificate?

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Active Listening Skills

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kurs ist nicht verfügbar in Deutsch (Deutschland)

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Active Listening Skills

Dozent: LearnKartS

Bei Mehr erfahren enthalten

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

5 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

5 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Practical active listening techniques for better workplace communication, understanding, and professional relationships.
Listening habits, assumptions, attention barriers, and cognitive influences that affect understanding.
Effective listening practices using questions, paraphrasing, reflection, pauses, and nonverbal cues.
Empathetic listening and adaptable approaches to feedback, disagreements, cultural differences, and remote or hybrid teamwork.

Kompetenzen, die Sie erwerben

Kategorie: Adaptability
Kategorie: Emotional Intelligence
Kategorie: Rapport Building
Kategorie: Empathy
Kategorie: Cultural Sensitivity
Kategorie: Active Listening
Kategorie: Interpersonal Communications
Kategorie: Non-Verbal Communication
Kategorie: Self-Awareness
Kategorie: Relationship Building
Kategorie: Team Collaboration
Kategorie: Constructive Feedback
Kategorie: Cultural Responsiveness
Kategorie: Cultural Diversity
Kategorie: Intercultural Competence
Kategorie: Communication
Kategorie: Communication Strategies
Kategorie: Collaboration
Kategorie: Verbal Communication Skills
Kategorie: Conflict Management

Wichtige Details

Zertifikat zur Vorlage

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Kürzlich aktualisiert!

Oktober 2026

Bewertungen

4 Aufgaben

Unterrichtet in Englisch

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In diesem Kurs gibt es 4 Module

The way you listen can change the way you communicate, respond, and connect at work. This Active Listening Skills course helps you build listening skills to understand others, handle difficult conversations, and strengthen workplace relationships.

You’ll start by learning how listening habits, assumptions, attention, memory, bias, emotions, and communication styles affect understanding. Next, you’ll develop practical listening skills through questioning, paraphrasing, reflection, silence, pauses, empathy, and nonverbal cues. Finally, you’ll apply these skills to handle disagreements, difficult conversations, group discussions, cultural differences, and remote or hybrid interactions through realistic workplace scenarios. Designed for employees, team leads, supervisors, and managers, this beginner-level course requires no experience. By the end, you’ll be able to listen with greater empathy, clarify meaning with confidence, and adapt your listening approach to build stronger workplace communication. Start building effective listening skills today and make every workplace conversation count.

Discover the fundamentals of active listening, including listening styles, empathetic communication, and common barriers that affect understanding. Learn to recognize your listening habits and develop techniques for more meaningful conversations.

Das ist alles enthalten

6 Videos1 Aufgabe5 Plug-ins

6 VideosInsgesamt 30 Minuten

Why Active Listening is Important4 Minuten
What Active Listening Really Means4 Minuten
Types of Active Listening5 Minuten
Recognizing Your Own Listening Habits5 Minuten
Overcoming Common Barriers to Active Listening5 Minuten
What Good Listening Looks and Sounds Like7 Minuten

1 AufgabeInsgesamt 15 Minuten

Checkpoint Quiz15 Minuten

5 Plug-insInsgesamt 34 Minuten

Podcast: Same Conversation, Different Outcome4 Minuten
Building Stronger Connections Through Empathetic Listening10 Minuten
Listening Traps: How Assumptions and Distractions Get in the Way10 Minuten
Interactive Activity: Catch the Listening Mistakes5 Minuten
Key Takeaways5 Minuten

Explore how attention, memory, and bias influence listening, and understand practical frameworks such as HURIER, RASA, and SOLER. Develop skills in interpreting nonverbal cues, asking open-ended questions, using silence, and paraphrasing effectively.

Das ist alles enthalten

7 Videos1 Aufgabe5 Plug-ins

7 VideosInsgesamt 39 Minuten

Why Hearing Isn't the Same as Understanding3 Minuten
The Brain Behind Active Listening5 Minuten
The HURIER Model and Covey's 5 Levels of Listening6 Minuten
The RASA Framework and SOLER: Verbal and Nonverbal Listening7 Minuten
Using Silence and Pauses to Listen Better5 Minuten
Asking Open-Ended Questions to Understand Better5 Minuten
Paraphrasing Without Simply Repeating7 Minuten

1 AufgabeInsgesamt 15 Minuten

Checkpoint Quiz15 Minuten

5 Plug-insInsgesamt 30 Minuten

How Attention, Memory, and Bias Shape What We Hear5 Minuten
Interactive Activity: Did You Hear What Was Really Said?5 Minuten
Listening Beyond Words: Tone, Emotion, and Non-Verbal Cues10 Minuten
Interactive Activity: Say It Back, But Better5 Minuten
Key Takeaways5 Minuten

Learn to apply active listening during disagreements, emotional conversations, and feedback discussions while remaining empathetic and open-minded. Strengthen your communication skills across cultures, meetings, and remote teams, and build lasting listening habits.

Das ist alles enthalten

7 Videos1 Aufgabe5 Plug-ins

7 VideosInsgesamt 38 Minuten

Why Active Listening Becomes Hard When Conversations Get Difficult4 Minuten
The Role of Active Listening During Disagreements7 Minuten
Listening to Feedback Without Becoming Defensive4 Minuten
Listen Before You Solve6 Minuten
Listening in Meetings and Group Discussions7 Minuten
Effective Listening Across Hybrid and Remote Teams7 Minuten
Turning Active Listening Into Everyday Practice3 Minuten

1 AufgabeInsgesamt 15 Minuten

Checkpoint Quiz15 Minuten

5 Plug-insInsgesamt 35 Minuten

Active Listening Across Cultures and Communication Styles10 Minuten
Staying Curious When Emotions Run High10 Minuten
Interactive Activity: Defuse the Defensive Reaction5 Minuten
Interactive Activity: Who Didn't Get Heard?5 Minuten
Key Takeaways5 Minuten

Reflect on your learning journey, reinforce key active listening techniques, and access bonus resources for continued development. Assess your understanding through the Proficiency Quiz and celebrate your course completion.

Das ist alles enthalten

1 Lektüre1 Aufgabe1 Plug-in

Dozent

LearnKartS

225 Kurse290.674 Lernende

von

LearnKartS

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Häufig gestellte Fragen

This course is designed for employees, team leaders, supervisors, and managers seeking to strengthen workplace communication, foster collaboration, and build meaningful professional relationships.

You’ll learn how to identify personal listening habits, assumptions, attention barriers, and cognitive influences that affect understanding. You’ll also develop effective listening skills to clarify meaning, respond with empathy, and adapt your listening approach across workplace situations.

You’ll learn effective active listening techniques such as open-ended questioning, paraphrasing, reflection, silence and pauses, empathy, and nonverbal cues. The course also introduces HURIER, Covey’s five levels of listening, RASA, and SOLER.

To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course. Eligible learners may also have the option to start with a Free Trial. Some courses may also offer a Full Course, No Certificate option. This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.