This module of 5 Tips for Maintaining Civility and Professional Integrity in Everyday Practice — The Art of Difficult Conversations: Conveying Bad News and Risks Honestly — covers 1 lesson: The Art of Difficult Conversations: Conveying Bad News and Risks Honestly.By the end of this module, you'll be able to construct a difficult-conversation script that honestly conveys downside risks without demoralizing the client. You'll also apply Reynolds's 'good psychologist' balance — positive but truthful, like a friend giving frank but caring advice.How to engage: Start with the first lesson and proceed in order. Read the per-lesson takeaways after each video. Take the practice quiz at the end of the module to check your understanding before moving on.

This module of 5 Tips for Maintaining Civility and Professional Integrity in Everyday Practice — Adversaries Versus Enemies: Civility, Composure, and Responding to Incivility — covers 1 lesson: Adversaries Versus Enemies: Civility, Composure, and Responding to Incivility.By the end of this module, you'll be able to differentiate adversaries from enemies and apply Reynolds's civility-cordiality-respectfulness standard to opposing counsel even when they do not reciprocate. You'll also recommend specific de-escalation techniques (broad perspective, cool-down walks, 'dial this back' request) for emotionally charged situations and uncivil counterparts.How to engage: Start with the first lesson and proceed in order. Read the per-lesson takeaways after each video. Take the practice quiz at the end of the module to check your understanding before moving on.