In this module, learners focus on active listening as a foundation for trust, rapport and respect. The module explores how listening affects relationship quality, stakeholder confidence and leadership credibility. Learners will consider how to listen with attention, ask better questions and respond in ways that show understanding. By the end of the module, learners will be able to use active listening techniques to strengthen professional relationships and improve the quality of leadership conversations.

In this module, learners examine persuasion and influence as essential leadership capabilities. The module explores how to communicate ideas, understand motivations, and gain support without relying on authority alone. Learners will consider how influence can be used ethically to align stakeholders, strengthen relationships, and move work forward. By the end of the module, learners will be able to use practical persuasion techniques to increase buy-in and support strategic relationship-building.

In this module, learners explore how conflict, power and psychology shape difficult workplace conversations. The module examines how to recognise tension, understand behavioural dynamics and respond with greater awareness. Learners will consider how power dynamics can affect communication, credibility and relationship outcomes, especially in complex organisational environments. By the end of the module, learners will be able to navigate difficult conversations more effectively while protecting trust, influence and professional relationships.