Build practical AI skills you can apply to customer service workflows and everyday interactions. You’ll develop a foundation in artificial intelligence and prompt engineering, then learn how to use AI to support communication, streamline common service tasks, and improve customer experiences. Through hands-on activities and realistic scenarios, you’ll practice using AI thoughtfully and effectively in the workplace.
Übungsprojekt
Learners will apply AI to realistic customer service scenarios that reflect common workplace challenges. Through hands-on activities, they’ll practice creating effective prompts, using AI to develop and improve customer communications, supporting common service tasks, and identifying opportunities to integrate AI into customer service workflows while maintaining a thoughtful, human-centered approach.
