Explore how you can use ChatGPT to support customer service, stakeholder communication, and conflict resolution in program management. You'll examine customer service concepts and implementation case studies, then practice using ChatGPT for different customer interactions. In homework activities, you'll practice assisting a customer with a product issue and answering a question about a service. You'll also explore ways to enhance interactions and optimize the customer experience with ChatGPT. Next, you'll move from response practice to chatbot creation with Chatbase, learning how to develop and configure a chatbot without coding. You'll examine a simulated online banking chatbot example that uses ChatGPT and Slack, connecting the tools with a practical service use case. As you work through the examples, activities, and module quizzes, you'll bring customer communication and chatbot configuration together in your approach to handling queries and supporting business services.