You will design low-friction handoffs between people and AI across a multi-step workflow. Audit an existing workflow against a friction taxonomy, design a handoff protocol with clear transition points and quality gates, and architect a role allocation framework that assigns human versus AI ownership with documented criteria. These are the integration skills that make human-AI systems run smoothly beyond a single task.

Redesign work from first principles, assuming current AI capabilities instead of retrofitting AI onto old processes. Using ChatGPT and a simple spreadsheet, build an AI-native workflow blueprint, score tasks for automation-worthiness, and map where human contribution is densest. These are the core moves of designing work that gets the best from people and AI together.

Explore how GenAI can create customer value and enhance organizational productivity, offering practical strategies for identifying productivity opportunities.

Measure whether reallocating time from routine work to high-value human work actually pays off. Using spreadsheets and ChatGPT, build a before-and-after workflow portfolio, analyze ROI, and communicate findings honestly to a non-technical audience. These skills turn AI adoption claims into evidence leaders can trust.

In this project, you will integrate a complete human-AI system for a multi-step workflow, bringing systems thinking, handoff design, value creation, and productivity measurement into a single deliverable. Using ChatGPT and a spreadsheet, you will produce an integration and handoff package with a value and productivity tracking component. This mirrors the leadership task of standing up a human-AI system that runs reliably and proves its value.