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Apprenez de nouveaux concepts auprès d'experts du secteur
Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable
Il y a 4 modules dans ce cours
This course has been designed by academics and experienced tutors at the Royal Central School of Speech and Drama, a specialist college of the University of London. This course equips professionals and aspiring leaders with the tools to harness their unique personal traits and communication styles for greater workplace impact. Rooted in the belief that every interaction is shaped by both who a person is and how they communicate, the course centres a learner in the process of creating more authentic connections in every conversation.
Through reflective exercises, guided analysis, and practical techniques, learners will deepen their awareness of their values, motivations, and behaviours, and understand how these influence their communication style.
They will learn how to:
- recognise their unique communication patterns
- develop emotional awareness
- strengthen their physical and vocal presence
- communicate with clarity and confidence .
Whether managing teams, collaborating across functions, or striving for more genuine communication, this course provides learners with the opportunity to build stronger, more meaningful professional relationships. They will gain practical strategies, renewed confidence, and a clearer sense of how to connect with themselves and others at every step of their career.
After completing the course, learners will be able to:
CLO1. Identify and analyse their unique personal characteristics and how these influence communication behaviours in various contexts
CLO2. Investigate the role of physicality and vocal delivery in enhancing effective communication
CLO3. Explore and apply strategies to develop strong connections to materials and messages through effective communication techniques
CLO4. Experiment with and reflect on their optimal physical and vocal communication behaviors in different contexts.
This first module focuses on building awareness and an understanding of yourself as a communicator. You’ll explore your style, habits and preferences, and notice how they influence the way you speak, listen and connect with others. The module introduces how mindset, vocal qualities and nonverbal cues shape confidence, presence and credibility. Through guided exercises, you’ll develop greater self-awareness and begin to identify patterns that affect the way you choose and communicate your message. The learning objectives listed below will be addressed throughout the module.
Inclus
5 vidéos18 lectures1 devoir
Afficher les informations sur le contenu du module
5 vidéos•Total 26 minutes
Course introduction•6 minutes
Exploring your mindset•4 minutes
Understanding your voice•4 minutes
Awareness of your body•7 minutes
Your relationship to others•5 minutes
18 lectures•Total 330 minutes
Course structure and navigation•10 minutes
Learning effectively on this course•15 minutes
Information regarding relevant competency skills•10 minutes
Exercise: Learning from past experiences•15 minutes
Exercise: Mindset self-check and communication belief inventory•20 minutes
Exercise: Self-talk awareness — Listening to your inner voice•10 minutes
How identity intersects with voice•15 minutes
Exercise: Voice analysis and vocal expression exploration•30 minutes
Exercise: Vocal awareness •30 minutes
Exercise: Guided body language awareness•30 minutes
Exercise: Gesture exploration •30 minutes
Introduction: What you say - language, detail, structure•10 minutes
Exercise: Understanding your verbal communication style•30 minutes
Exercise: Answer first or context first?•20 minutes
Exercise: Style contrast exercise•10 minutes
Exercise: Confidence and rapport reflection•30 minutes
The art of listening and asking questions•10 minutes
Module summary•5 minutes
1 devoir•Total 10 minutes
Check your understanding: Mapping the self•10 minutes
Charting the destination
Module 2•4 heures à terminer
Détails du module
In this module, you’ll begin shaping a clear picture of the communicator you want to become. You’ll reflect on how you’d like to be perceived, the qualities you want to express more consistently, and the shifts in mindset, voice, body and personal presence that can help you align how you show up with your professional goals. We’ll explore how internal beliefs become visible in behaviour. Through guided, reflective exercises, you’ll translate self-awareness into practical direction — developing clarity, intention and early strategies to communicate with authenticity and confidence. The learning objectives listed below will be addressed throughout the module.
Inclus
3 vidéos10 lectures1 devoir
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3 vidéos•Total 12 minutes
Exploring the intersection of ourselves and professional environments•4 minutes
Voice and body choices•5 minutes
Discovering compelling content•2 minutes
10 lectures•Total 240 minutes
Exercise: Identity mapping•60 minutes
Exercise: Perception roadmap•20 minutes
Introduction – Your optimal mindset•10 minutes
Exercise: Role model analysis•10 minutes
Exercise: Peak communication memory•10 minutes
Exercise: Personal mindset statement•30 minutes
Exercise: Mapping desired voice and body behaviours•20 minutes
Check your understanding: Charting the destination•10 minutes
Shifting the landscape
Module 3•4 heures à terminer
Détails du module
In this module, you’ll explore the inner patterns that influence how you communicate — the thoughts, expectations and habits that shape how you show up in real moments. You’ll learn new approaches and techniques to centre yourself, manage your energy and intentionally shape how you come across in any situation. Through readings and guided practice, you’ll learn how habits are formed, how to gently shift your thinking patterns and how to use mental rehearsal to prepare for moments that matter. These exercises help you align your inner experience with the presence you want to project — so you can communicate with clarity, energy, and authenticity in professional environments. The learning objectives listed below will be addressed throughout the module.
Inclus
4 vidéos14 lectures1 devoir
Afficher les informations sur le contenu du module
4 vidéos•Total 26 minutes
The science of habit change•9 minutes
Utilising grounding•4 minutes
Energy calibration exercise•9 minutes
Exercise introduction•5 minutes
14 lectures•Total 195 minutes
Exercise: Reframing practice•30 minutes
Exercise: Preparing for upcoming situations •20 minutes
Exercise: Guided visualisation•15 minutes
Exercise: Building a grounding habit•10 minutes
Exercise: Grounding reflection•10 minutes
Energy and communication•5 minutes
Exercise: Self-awareness•10 minutes
Exercise: Practising by scenario•20 minutes
Quick energy resets•10 minutes
Ordering your thoughts and enriching your material •10 minutes
Exercise: Using structures•15 minutes
Exercise: Varying vocabulary•15 minutes
Exercise: Making it human•20 minutes
Module summary•5 minutes
1 devoir•Total 10 minutes
Check your understanding: Shifting the landscape•10 minutes
Exploring new possibilities
Module 4•5 heures à terminer
Détails du module
In this module, you will strengthen your versatility as a communicator by expanding your skills and strategies. You will also learn to adapt your style, tone and approach to suit different contexts and challenges so you can feel confident and communicate effectively. The learning objectives listed below will be addressed throughout the module.
Inclus
5 vidéos14 lectures1 devoir
Afficher les informations sur le contenu du module
5 vidéos•Total 30 minutes
Finding vocal variety•5 minutes
Connecting to meaning and intention•5 minutes
Working with physical alignment•7 minutes
Exploring gesture•8 minutes
Course summary•6 minutes
14 lectures•Total 235 minutes
Exercise: Pauses •10 minutes
Exercise: Pitch•10 minutes
Exercise: Pace•10 minutes
Exercise: Volume•10 minutes
Exercise: Tone•10 minutes
Exercise: Bringing it all together•15 minutes
Exercise: Emotion mapping•15 minutes
Exercise: Aligning vocal tools with intention (Sentence)•20 minutes
Exercise: Aligning vocal tools with intention (Paragraph) •20 minutes
Exercise: Seeking alignment•45 minutes
Exercise: Reflecting on your changing alignment•30 minutes
Your body as a tool for communication•10 minutes
Exercise: Gesture practice (scenario based)•20 minutes
Module summary•10 minutes
1 devoir•Total 10 minutes
Check your understanding: Exploring new possibilities•10 minutes
Obtenez un certificat professionnel
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Felipe M.
Étudiant(e) depuis 2018
’Pouvoir suivre des cours à mon rythme à été une expérience extraordinaire. Je peux apprendre chaque fois que mon emploi du temps me le permet et en fonction de mon humeur.’
Jennifer J.
Étudiant(e) depuis 2020
’J'ai directement appliqué les concepts et les compétences que j'ai appris de mes cours à un nouveau projet passionnant au travail.’
Larry W.
Étudiant(e) depuis 2021
’Lorsque j'ai besoin de cours sur des sujets que mon université ne propose pas, Coursera est l'un des meilleurs endroits où se rendre.’
Chaitanya A.
’Apprendre, ce n'est pas seulement s'améliorer dans son travail : c'est bien plus que cela. Coursera me permet d'apprendre sans limites.’
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Is financial aid available?
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