Support Individual Growth and Development

This course is part of Google People Management Essentials Specialization

Instructor: Google Career Certificates

10,813 already enrolled

Included with Learn more

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

3 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Learn the benefits of coaching and identify effective coaching techniques.
Apply the Situation-Behavior-Impact (SBI) model to deliver feedback and identify approaches to navigate difficult conversations with team members.
Describe effective strategies to prepare for, conduct, and follow up after employee performance reviews.
Explore effective methods for asking for and receiving upward feedback from the team.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Google People Management Essentials Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

This is the third course in the Google People Management Essentials specialization. This course dives into the heart of great management: developing your people. Drawing from Google's research on the behaviors of their best managers, learners will build critical skills around coaching and giving feedback. You will learn and practice effective coaching techniques and apply powerful feedback frameworks like the Situation-Behavior-Impact (SBI) model. Learners will also explore strategies for conducting meaningful performance reviews and navigating difficult conversations.

By the end of this course, you will: - Identify effective coaching techniques to support your team members' career growth. - Apply the Situation-Behavior-Impact (SBI) model to deliver clear and constructive feedback. - Describe strategies for preparing for and conducting effective performance reviews. - Identify methods for navigating difficult conversations with team members. - Explore ways to ask for and receive upward feedback to improve your own performance.

Ready to build a self-reliant team that's eager to tackle any challenge? You'll practice coaching techniques to unlock higher performance. Ask powerful questions that help foster critical thinking, build confidence, and drive higher performance.

What's included

5 videos1 reading

What if you could shape feedback into a catalyst for growth? You'll apply the Situation-Behavior-Impact (SBI)™ model to deliver feedback with confidence. Make feedback a positive and effective tool in your management kit.

What's included

1 video2 readings1 assignment

Don’t just evaluate performance—inspire it. You'll gain tools to transform performance reviews into productive, two-way conversations that build trust. Help every team member chart their path to success.

What's included

5 videos3 readings2 assignments

5 videosTotal 23 minutes

Evaluate employee performance6 minutes
Tom spotlight: Use data to measure performance4 minutes
Guide difficult conversations5 minutes
Shanika spotlight: Navigate difficult conversations6 minutes
Ask for and receive feedback from the team3 minutes

3 readingsTotal 22 minutes

Evaluate employee performance8 minutes
Activity Exemplar: Prepare to give a performance review10 minutes
Start the next course4 minutes

2 assignmentsTotal 60 minutes

Prepare to give a performance review30 minutes
Course 3 challenge30 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Google Career Certificates

Google

386 Courses17,170,147 learners

Offered by

Google

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.