In today’s fast-paced business environment, seamless operations and maximum productivity are essential. AI-powered chatbots are now a cornerstone for managing routine customer queries efficiently, freeing human teams to focus on strategic, high-level tasks.
Building AI Powered Chatbots Without Programming
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Building AI Powered Chatbots Without Programming
This course is part of multiple programs.
Instructor: Antonio Cangiano
83,151 already enrolled
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Gain insight into a topic and learn the fundamentals.
4.7
(3,411 reviews)
Beginner level
Recommended experience
Flexible schedule
Approx. 14 hours
Learn at your own pace
96%
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What you'll learn
Explain the fundamentals of a chatbot, including its key features and the benefits of implementing chatbots in customer service.
Explain the role of action workflows used in a chatbot to enhance the customer experience.
Elaborate on the differences between decision trees and generative AI chatbots.
Evaluate the balance of control and flexibility in chatbot applications.
Details to know
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Assessments
11 assignments
Taught in English
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There are 6 modules in this course
In this module, you’ll learn what chatbots are and their transformative role in customer service. You’ll learn how chatbots, which simulate human conversation, can enhance operational efficiency by automating routine tasks. Additionally, you’ll explore the concept of action workflows and how they enable chatbots to perform complex tasks by breaking them into manageable steps. You’ll begin to create a chatbot for a business by developing features such as retrieving store locations, displaying operating hours, and offering flower recommendations. You’ll also learn how action workflows improve customer experience. Additionally, this module guides you through activating your trial, creating an IBM Cloud account, and setting up an IBM watsonx Assistant instance.
What's included
3 videos2 readings2 assignments1 app item3 plugins
In this module, you'll explore the key differences, features, and use cases of decision tree and generative AI chatbots, focusing on their balance of control and flexibility in various applications. You’ll gain insights into the concept of actions in IBM watsonx Assistant, understanding how predefined tasks enable chatbots to respond effectively to user interactions. Using the flower shop scenario, you’ll also learn to create default actions, such as greeting customers and fallback, and custom actions tailored to specific needs. Additionally, you'll gain the skills to design chatbots that seamlessly guide users through interactions while maintaining control and adaptability.
What's included
2 videos1 reading2 assignments3 plugins
In this module, you'll explore the role of action and session variables in chatbot interactions. You’ll learn how temporary data, known as action variables, is used for specific tasks and discarded after completion, whereas persistent data, managed through session variables, retains context across user interactions. Additionally, you’ll examine how action variables facilitate task management. You’ll also explore the impact of session variables on enhancing user experiences in the real-world business scenario of an online flower shop.
What's included
1 video1 reading2 assignments2 plugins
In this module, you’ll explore advanced techniques to enhance chatbot functionality using IBM watsonx Assistant. You’ll learn how to create a recommendation system within a chatbot. Additionally, you’ll gain insights into building complex actions, implementing session variables to manage conversational states, and utilizing expressions and dictionaries to generate dynamic responses. Further, you’ll learn to configure follow-up questions to gather user information and design and test intricate workflows to improve user interactions. By the end of this module, you’ll gain the skills to create intelligent and engaging chatbot experiences.
What's included
1 video1 reading2 assignments2 plugins
In this module, you’ll delve into the essentials of deploying chatbots in various environments with IBM watsonx Assistant. You’ll learn how to navigate environments seamlessly and generate and utilize embed codes for deploying chatbots across platforms such as websites, phones, SMS, and messenger. You’ll also explore extensions to enhance your chatbot’s functionality and integrate it into a WordPress site using the IBM watsonx Assistant WordPress plugin. Additionally, you’ll gain insights to customize your chatbot’s interface and test its performance in a live environment. You’ll also gain hands-on expertise deploying chatbots.
What's included
1 video1 reading2 assignments1 app item2 plugins
In this module, you will apply the knowledge gained throughout the course to a final exam focused on various aspects of building chatbots without programming. The module also reviews key terms and concepts, highlights key takeaways, and outlines the next steps.
What's included
1 video2 readings1 assignment1 plugin
Instructor
Instructor ratings
4.7 (658 ratings)Offered by
Recommended if you're interested in Design and Product
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Showing 3 of 3411
AR
5
Reviewed on Feb 19, 2020
This instructor has an amazing ability to provide an end-to-end learning. He touches on every single aspect required before applying a new concept. Highly skilled communicator.
AN
5
Reviewed on Sep 8, 2020
Excellent course! The pacing is good, with a gradual intro toward more complex concepts. Compared to other courses, you do learn a lot in this one. Also great support from the staff.
MU
5
Reviewed on Apr 23, 2020
Excellent - I liked thorough step by step teaching approach through the assignments. After enduring some programing courses in the past, this was a refreshing experience, thank you!
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Frequently asked questions
This course is designed for aspiring students or professionals interested in AI and creating chatbots.
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
More questions
Financial aid available,