About this Course

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Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference.  This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own.
By the end of this course, you will be able to:

•	Apply communication principles and techniques for in-person and virtual teams
•       Use a science based approach to create impactful presentations
•	Refine your communication style to better persuade and influence others
•	Run more effective and impactful meetings
•       Incorporate strategies to have positive difficult conversations and make people feel valued and listened to

*** This course will require you to record yourself speaking.  Therefore you must have a phone/computer with a functional camera and microphone.***

WHO SHOULD TAKE THIS COURSE?
Anyone looking for professional and/or leadership development.  This class mainly uses examples from the professional, business environment.  If you are looking to advance at your current organization or to enhancing your personal value for potential employers this course is for you.

WHAT MAKES THIS COURSE EFFECTIVE?
Many educational experiences describe and explain, but in this course we will apply and demonstrate.  We teach practical and proven concepts, show you how to apply them and give you opportunities to practice them in a safe and supportive environment. This course is full of opportunities to put the ideas presented into practice and test their effectiveness for yourself.

WHY SHOULD YOU TAKE THIS COURSE?
We will challenge the preconceived ideas about what it means to be part of a virtual team, and support you to be a dynamic team contributor no matter where you work. In this course you can expect to be both energized and uncomfortable – like in most experiences that result in positive growth and change!

This course is offered through the University of Toronto School of Continuing Studies (https://learn.utoronto.ca/).

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Beginner Level

Approx. 7 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

What you will learn

Apply communication principles and techniques for in-person and virtual teams
Use a science based approach to create impactful presentations
Refine your communication style to better persuade and influence others
Run more effective and impactful meetings

Skills you will gain

Communication Theory
conflict resolution
Meeting
Public Speaking

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Beginner Level

Approx. 7 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.85/5 (1,354 Ratings)

Ivan Wanis Ruiz

Syllabus - What you will learn from this course

Content Rating97%(25,615 ratings)

Week1

Week 1

2 hours to complete

Introduction to Virtual Teams and Virtual Communication

2 hours to complete

10 videos (Total 44 min), 3 readings, 1 quiz

10 videos

Welcome to the Course!3mWhat to expect?5mThe 3 traps of communication2mFirst trap - Speaking in third person2mSecond trap - Speaking in formal language3mThird trap - Speaking with too many details5mMisconceptions, pros & cons7mThree types of remote teams5mConfessionals3mBe so sensitive4m

3 readings

Recognizing the 3 traps10mTo formal or not to formal10mMore traps!10m

1 practice exercise

Module 1 Quiz5m

Week2

Week 2

1 hour to complete

Virtual Meetings: Boring to Awesome

1 hour to complete

4 videos (Total 30 min), 1 reading, 1 quiz

Week3

Week 3

3 hours to complete

Influence, Power and Questioning Strategies in Virtual Collaboration

3 hours to complete

14 videos (Total 68 min), 5 readings, 1 quiz

14 videos

Communication Styles4mHostile (Bullets & Categories)2mIndifferent (Help & Advice)4mUninformed (Empathy & POV)4mSupportive (Everything and Everybody)7mUnderlying Motivations4mAchievement3mAffiliation5mPower5mQuestions1mClosed questions2mOpen Questions4mStrategic Questions6mPositional vs Principled Bargaining9m

5 readings

Let's go deep10mJedi Mind Tricks10mNudging10mThis is just the tip10mLet's play a game10m

1 practice exercise

Module 3 Quiz5m

Week4

Week 4

2 hours to complete

Speaking and Presenting in a virtual context

2 hours to complete

7 videos (Total 36 min), 4 readings, 1 quiz

Reviews

4.8

1359 reviews

5 stars
84.67%
4 stars
12.65%
3 stars
1.53%
2 stars
0.48%
1 star
0.64%

TOP REVIEWS FROM COMMUNICATION STRATEGIES FOR A VIRTUAL AGE

by YRMay 10, 2020

The course was really helpful to strengthen communications skills and I got a chance to learn many new aspects. Thanks a lot for making this course available. I really enjoyed learning something new.

by ATJun 9, 2020

Communication Strategies transformation is going to be the backbone of all organizations and the pandemic has simply accelerated this shift. This is a MUST course for everyone. 5Star's for this... :)

by DTJul 20, 2020

This is a good course as it helps me to communicate well in my work as well as the learning of the presentation. It helps me to complete this course at my own pace and finally completed it. Thank you!

by JAJul 25, 2020

The course is very useful and informative. It clearly explains the basic components and techniques related to a good presentation or a talk. I recommend this courses to all professionals.

View all reviews

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Communication Strategies for a Virtual Age