Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference. This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own.
Offered By
Communication Strategies for a Virtual Age
University of Toronto
About this Course
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What you will learn
Apply communication principles and techniques for in-person and virtual teams
Use a science based approach to create impactful presentations
Refine your communication style to better persuade and influence others
Run more effective and impactful meetings
Skills you will gain
Communication Theoryconflict resolutionMeetingPublic Speaking
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 18 hours to complete
Suggested: 6 weeks of study, 1-2 hours/week
English
Subtitles: English, Japanese
Syllabus - What you will learn from this course
1 hour to complete
Introduction to Virtual Teams and Virtual Communication
This module is intended to create a foundation for the course by challenging your ideas of not just what virtual communication means, but also communication as a whole. This module will also introduce the foundational ideas of the whole course.
1 hour to complete
10 videos (Total 44 min), 3 readings, 1 quiz
10 videos
What to expect?5m
The 3 traps of communication2m
First trap - Speaking in third person2m
Second trap - Speaking in formal language3m
Third trap - Speaking with too many details5m
Misconceptions, pros & cons7m
Three types of remote teams5m
Confessionals3m
Be so sensitive4m
3 readings
Recognizing the 3 traps10m
To formal or not to formal10m
Why are these terrible?10m
1 practice exercise
Module 1 Quiz5m
1 hour to complete
Virtual Meetings: Boring to Awesome
In this module we cover meetings both in person and virtually. We will discuss how to make meetings dramatically more efficient and effective. We will also introduce strategies to make the meetings more interactive and to keep an audiences attention especially when they are looking at a screen.
1 hour to complete
4 videos (Total 30 min), 1 reading, 1 quiz
4 videos
(QCTT) + (PS) = Awesome9m
Interactive Awesome7m
What is a question?7m
1 reading
Good or Bad?10m
1 practice exercise
Module 2 - Meetings10m
3 hours to complete
Influence, Power and Questioning Strategies in Virtual Collaboration
In this module we move from presenting to convincing and persuading. These ideas can be applied to to presentations and also one-on-one communication both in-person and virtually. We will cover how recognize peoples communication styles and motivations and how strategically communicate in a way that will resonate with them.
3 hours to complete
14 videos (Total 68 min), 7 readings, 1 quiz
14 videos
Hostile (Bullets & Categories)2m
Indifferent (Help & Advice)4m
Uninformed (Empathy & POV)4m
Supportive (Everything and Everybody)7m
Underlying Motivations4m
Achievement3m
Affiliation5m
Power5m
Questions1m
Closed questions2m
Open Questions4m
Strategic Questions6m
Positional vs Principled Bargaining9m
7 readings
Do you want some more?10m
Let's go deep10m
Jedi Mind Tricks10m
Nudging10m
What you thinking about?10m
Does it work?10m
Let's play a game10m
1 practice exercise
Module 3 Quiz5m
2 hours to complete
Speaking and Presenting in a virtual context
This module focuses on presenting and public speaking. Each lesson will cover a communication strategy for in-person presenting and then show you how to use that same strategy in a virtual presentation.
2 hours to complete
7 videos (Total 36 min), 4 readings, 1 quiz
7 videos
5% Rule4m
Area 477m
Goal Opportunity Statement4m
KNOW-Phrase3m
Belly Button Rule7m
The Lazy Rule3m
Picture Superiority Effect5m
4 readings
Do you remember?10m
Science! Area 4710m
Do you see it?10m
Almost everything10m
4.6
19 ReviewsTop reviews from Communication Strategies for a Virtual Age
Fast paced dynamic presentation from a professional communicator. Course has many interesting aspects.
This course is one of the best e-learning courses I have experienced. Ivan did an outstanding job.
Offered by
University of Toronto
Established in 1827, the University of Toronto is one of the world’s leading universities, renowned for its excellence in teaching, research, innovation and entrepreneurship, as well as its impact on economic prosperity and social well-being around the globe.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
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