Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference. This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own.
By the end of this course, you will be able to:
• Apply communication principles and techniques for in-person and virtual teams
• Use a science based approach to create impactful presentations
• Refine your communication style to better persuade and influence others
• Run more effective and impactful meetings
• Incorporate strategies to have positive difficult conversations and make people feel valued and listened to
*** This course will require you to record yourself speaking. Therefore you must have a phone/computer with a functional camera and microphone.***
WHO SHOULD TAKE THIS COURSE?
Anyone looking for professional and/or leadership development. This class mainly uses examples from the professional, business environment. If you are looking to advance at your current organization or to enhancing your personal value for potential employers this course is for you.
WHAT MAKES THIS COURSE EFFECTIVE?
Many educational experiences describe and explain, but in this course we will apply and demonstrate. We teach practical and proven concepts, show you how to apply them and give you opportunities to practice them in a safe and supportive environment. This course is full of opportunities to put the ideas presented into practice and test their effectiveness for yourself.
WHY SHOULD YOU TAKE THIS COURSE?
We will challenge the preconceived ideas about what it means to be part of a virtual team, and support you to be a dynamic team contributor no matter where you work. In this course you can expect to be both energized and uncomfortable – like in most experiences that result in positive growth and change!
This course is offered through the University of Toronto School of Continuing Studies (https://learn.utoronto.ca/).
Communication Strategies for a Virtual Age
Offered By
University of Toronto
About this Course
4.7
18 ratings
What you will learn
Apply communication principles and techniques for in-person and virtual teams
Use a science based approach to create impactful presentations
Refine your communication style to better persuade and influence others
Run more effective and impactful meetings
Skills you will gain
Communication Theoryconflict resolutionMeetingPublic Speaking
Syllabus - What you will learn from this course
Week
12 hours to complete
Introduction to Virtual Teams and Virtual Communication
This module is intended to create a foundation for the course by challenging your ideas of not just what virtual communication means, but also communication as a whole. This module will also introduce the foundational ideas of the whole course.
8 videos (Total 36 min), 3 readings, 1 quiz
8 videos
What to expect?5m
The 3 traps of communication2m
First trap - Speaking in third person2m
Second trap - Speaking in formal language3m
Third trap - Speaking with too many details5m
Misconceptions, pros & cons7m
Three types of remote teams5m
3 readings
Recognizing the 3 traps10m
To formal or not to formal10m
Why are these terrible?10m
1 practice exercise
Module 1 Quiz30m
Week
24 hours to complete
Speaking and Presenting in a virtual context
This module focuses on presenting and public speaking. Each lesson will cover a communication strategy for in-person presenting and then show you how to use that same strategy in a virtual presentation.
7 videos (Total 36 min), 4 readings, 1 quiz
7 videos
5% Rule4m
Area 477m
Goal Opportunity Statement4m
KNOW-Phrase3m
Belly Button Rule7m
The Lazy Rule3m
Picture Superiority Effect5m
4 readings
Do you remember?10m
Science! Area 4710m
Do you see it?10m
Almost everything10m
Week
33 hours to complete
Influence, Power and Questioning Strategies in Virtual Collaboration
In this module we move from presenting to convincing and persuading. These ideas can be applied to to presentations and also one-on-one communication both in-person and virtually. We will cover how recognize peoples communication styles and motivations and how strategically communicate in a way that will resonate with them.
14 videos (Total 68 min), 6 readings, 1 quiz
14 videos
Hostile (Bullets & Categories)2m
Indifferent (Help & Advice)4m
Uninformed (Empathy & POV)4m
Supportive (Everything and Everybody)7m
Underlying Motivations4m
Achievement3m
Affiliation5m
Power5m
Questions1m
Closed questions2m
Open Questions4m
Strategic Questions6m
Positional vs Principled Bargaining9m
6 readings
Do you want some more?10m
Let's go deep10m
Jedi Mind Tricks10m
Nudging10m
What you thinking about?10m
Let's play a game10m
1 practice exercise
Module 3 Quiz30m
Week
42 hours to complete
Pitching & Selling in a Virtual Context
In this module, we challenge the dynamic of what good pitching is. We move from a speaker centred approach to communication to one more focused on the listener. We will cover an entirely new approach to both elevator pitches and more formal presentation pitches.
11 videos (Total 52 min), 4 readings, 1 quiz
11 videos
Why4m
How5m
What6m
The Perfect Meal2m
Starch3m
Protein4m
Veggies6m
The Dessert1m
Schema - Mental Shortcuts4m
Analogies - A back and forth approach6m
Meaningful Numbers7m
4 readings
Movies?10m
Emotions!!!10m
Can you Schema?10m
Which is better?10m
1 practice exercise
Module 4 Quiz30m
4.7
5 ReviewsTop Reviews
Fast paced dynamic presentation from a professional communicator. Course has many interesting aspects.
Instructor
Ivan Wanis Ruiz
InstructorContinuing Studies
About University of Toronto
Established in 1827, the University of Toronto is one of the world’s leading universities, renowned for its excellence in teaching, research, innovation and entrepreneurship, as well as its impact on economic prosperity and social well-being around the globe.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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