Achieving efficiency, responsiveness, and improved service delivery in the fast changing area of public service depends on encouraging an innovative culture. Inspired by real-world success stories including Estonia's E-Residency program, Barcelona's Smart City initiatives, and Singapore's Smart Nation vision, this course explores the ideas and practices required to foster an innovation-driven culture inside public sector organizations.
Recommended experience
What you'll learn
Identify the Foundations of Service Innovation
Strategize for Overcoming Bureaucratic Challenges
Leverage Technology for Service Improvement
Implement Service Innovation Solutions
Skills you'll gain
Details to know
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November 2024
1 assignment
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There is 1 module in this course
This course explores fostering an innovation-driven culture in public service, inspired by Estonia's E-Residency, Barcelona's Smart City, and Singapore's Smart Nation. Learn to inspire innovation, overcome bureaucratic challenges, and use technology to enhance service delivery through case studies and real-world examples.
What's included
11 videos4 readings1 assignment1 peer review2 discussion prompts
Instructor
Offered by
Recommended if you're interested in Governance and Society
Erasmus University Rotterdam
Fundação Instituto de Administração
Yonsei University
The University of Sydney
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Frequently asked questions
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