This course is part of the Management of Multinational and Cross-Cultural Teams Specialization

Daniel Student +1 more instructor

Offered By

Management of Multinational and Cross-Cultural Teams SpecializationUniversity of California, Davis

About this Course

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Airplanes gave us the ability to travel across oceans to visit international team members. But virtual spaces are now bringing us together in an instant. New rules have been written, and as work-from-home is on the rise, re-written, and they bring their own unique cross-cultural challenges. We’ll discuss communication differences unique to text-driven spaces like email and instant message as well as the evolving world of video conferencing. We’ll explore unique cultural challenges brought up by this “new office”, such as the blending of private and public spaces, the “virtual water cooler” of informal virtual communication, and the “time zone dance” done by teams sharing virtual work done while one half is asleep. The future is now. Thanks to technological advances, we have an opportunity to show up, share our cultures, and build creative and innovative pathways to successful multinational teams. Let’s build best practices together in this virtual space and then work together to make them go viral!

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

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Start instantly and learn at your own schedule.

Course 3 of 4 in the

Management of Multinational and Cross-Cultural Teams Specialization

Intermediate Level

The primary audience for this topic are managers leading cross-cultural teams, employees aspiring to be managers, consultants, and supervisors.

Approx. 10 hours to complete

English

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What you will learn

Impact cross-cultural communication between in-person and virtual spaces; thinking about time zones, video conferences, & text based interactions.

Skills you will gain

Virtual Team
Culture
Cross-Cultural Communication

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 4 in the

Management of Multinational and Cross-Cultural Teams Specialization

Intermediate Level

The primary audience for this topic are managers leading cross-cultural teams, employees aspiring to be managers, consultants, and supervisors.

Approx. 10 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Daniel Student

Management Consultant and Communications Specialist

Continuing and Professional Education

2,569 Learners

4 Courses

Dr. Cleveland Justis

Management Consultant and Director of Executive Leadership Program

Continuing and Professional Education

2,569 Learners

4 Courses

Offered by

University of California, Davis

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Syllabus - What you will learn from this course

Week1

Week 1

4 hours to complete

Getting Started and How Virtual Spaces Change Communication

In this module, you will be able to discuss the benefits and challenges of written and verbal communication cues and be able to define how virtual communication has changed modern business communication. You'll be able to discover how people process information in the virtual space and be able to compare and contrast virtual communication with in-person communication. You will be able to specify the differences in virtual written communications versus verbal communication. And finally, you'll be able to evaluate the effectiveness of virtual tolls of communication as substitutes for in-person communications.

4 hours to complete

4 videos (Total 27 min), 10 readings, 2 quizzes

4 videos

Course Introduction7mModule Introduction3mListening As a Skill9mCommunication in Virtual Spaces6m

10 readings

A Note From UC Davis10mProfessional Panelist: Anneli Adams5mProfessional Panelist: Manisha Gupta5mProfessional Panelist: Donald James5mProfessional Panelist: Maheedharan Thiagarajan5mProfessional Panelist: Pankaj Mehta5mProfessional Panelist: Renato Junqueira Santos Pereira5mProfessional Panelist: Karine Salanon5mProfessional Panelist: Yu-Chao (Justin) Wang5mNon-Verbal Communication10m

2 practice exercises

Oral vs. Written Communication Practice Quiz (Ungraded)30mModule 1 Quiz30m

Week2

Week 2

2 hours to complete

How Culture Shows Up in Virtual Communication

In this module, you will be able to recognize how your identity shows up or does not show up clearly in a virtual space. You will be able to explore how culture plays a role in today's written and verbal communications and be able to look at culture with a wider lens to provide a framework for building your virtual team. You will be able to recognize how our innate biases show up when we can and can not see someone's face and be able to build a safe virtual space what allows all personalities to succeed.

2 hours to complete

4 videos (Total 18 min)

Week3

Week 3

2 hours to complete

Cultural Challenges for Virtual Teams

In this module, you will be able to recognize and respond to cultural differences in establishing what is a public and private space within your business team. You will be able to discuss strategies for building personal relationships and empathy with the lack of reality within virtual spaces and be able to examine how formal and informal communication will differ on a virtual team. You will be able to discuss how the concept of linear versus flexible time can impact culture and distinguish between collective versus individual cultures in virtual spaces.

2 hours to complete

5 videos (Total 29 min), 1 reading, 1 quiz

Week4

Week 4

3 hours to complete

New Opportunities for Cross-Cultural Teams

In this final module, you will be able to identify the opportunities to improve a multinational, cross-cultural team using virtual spaces. You will be able to recognize and name opportunities to use your own personal culture in a virtual space to cultivate team collaboration. You will also be able to design small acts of leadership, using virtual tools, to inspire cultural connectivity from your team members.

3 hours to complete

5 videos (Total 27 min)

About the Management of Multinational and Cross-Cultural Teams Specialization

In this Specialization, you will learn the essential skills to work in and manage multinational and cross-cultural teams. You will learn from organizational consultants and UC Davis MBA alumni Cleveland Justis and Daniel Student, who have studied, led, and advised cross-cultural teams from a variety of sectors. They will share best practices, research, and tools, as well as first-person narratives from a variety of global leaders. You will learn how to navigate cultural differences in approaches to accomplishing work that can trip up your team, how to take advantage of the rising opportunities and mitigate the new challenges brought on by virtual multinational collaboration, and how to rise as a cross-cultural leader.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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Cross-Cultural Virtual Spaces and Teams

About this Course

What you will learn

Skills you will gain