This course is part of the Management of Multinational and Cross-Cultural Teams Specialization

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Management of Multinational and Cross-Cultural Teams SpecializationUniversity of California, Davis

About this Course

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Communication is much more than the words you say. And cultural communication is much more than just the language you speak. What you say is never interpreted exactly as you meant it and what you hear is never what was meant by what was said. When you mix in the differences of how different cultures draw lines between social interactions and work interactions, give and receive feedback, and engage in and resolve conflict, the barrier to understanding can feel impossible to overcome. You will learn how to recognize your own communication style and how it is being perceived in ways you never intended. From there, we will explore how to successfully integrate multiple cultural norms into your communications and to create a brand new language unique to your team. Before you know it, on the strength of your multinational cultures, your team will be the model to which less diverse teams aspire. We can’t wait to communicate with you!

Flexible deadlines

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Shareable Certificate

Earn a Certificate upon completion

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Course 2 of 4 in the

Management of Multinational and Cross-Cultural Teams Specialization

Intermediate Level

The primary audience for this topic are managers leading cross-cultural teams, employees aspiring to be managers, consultants, and supervisors.

Approx. 12 hours to complete

English

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What you will learn

Recognize your communication style and understand the role culture plays in communication, co-create a new team "language" through collaboration.

Skills you will gain

Team Management
Culture
Cross-Cultural Communication

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 4 in the

Management of Multinational and Cross-Cultural Teams Specialization

Intermediate Level

The primary audience for this topic are managers leading cross-cultural teams, employees aspiring to be managers, consultants, and supervisors.

Approx. 12 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Daniel Student

Management Consultant and Communications Specialist

Continuing and Professional Education

2,598 Learners

4 Courses

Dr. Cleveland Justis

Management Consultant and Director of Executive Leadership Program

Continuing and Professional Education

2,598 Learners

4 Courses

Offered by

University of California, Davis

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Syllabus - What you will learn from this course

Week1

Week 1

5 hours to complete

Getting Started and How Human Beings Communicate

5 hours to complete

7 videos (Total 43 min), 9 readings, 2 quizzes

7 videos

Course Introduction7mModule Introduction2mNon-Verbal Communication8mListening As a Skill6mActive Listening5mA Framework: Interpersonal Gap6mModule Summary7m

9 readings

A Note From UC Davis10mProfessional Panelist: Anneli Adams5mProfessional Panelist: Manisha Gupta5mProfessional Panelist: Donald James5mProfessional Panelist: Maheedharan Thiagarajan5mProfessional Panelist: Pankaj Mehta5mProfessional Panelist: Renato Junqueira Santos Pereira5mProfessional Panelist: Karine Salanon5mProfessional Panelist: Yu-Chao (Justin) Wang5m

2 practice exercises

Non-Verbal Communication Practice Quiz (Ungraded)30mModule 1 Quiz30m

Week2

Week 2

3 hours to complete

Cultural Differences in Communication

3 hours to complete

4 videos (Total 34 min), 1 reading, 2 quizzes

Week3

Week 3

3 hours to complete

Managing Challenges in Communication in Cross-Cultural Teams

In this module, you will be able to examine the challenges that culture might play in communication within your team, including concepts of social and work time. You will be able to assess where culture is connected in communication-based conflicts and apply strategies to create a consistent communication and feedback in the team to minimize cultural conflict. You will use strategies to resolve conflict within the team and use the awareness wheel tool to showcase effective communication on a team.

3 hours to complete

5 videos (Total 27 min)

Week4

Week 4

2 hours to complete

Co-Creating a New Language With Your Team

In this module, you will be able to apply various techniques that include all the cultural norms of your team and apply code mixing when working with individuals. You will be able to find common ground through shared experience, humor about cultural differences, and create interest in learning about each other. You will be able to define and use strategies to create your team norms and obtain buy-in. You will be able to write down your grammatical syntax that is unique to your team and also be able to identify that change is constant, so you will need to be able to create a plan that is iterative with your team norms.

2 hours to complete

5 videos (Total 28 min)

About the Management of Multinational and Cross-Cultural Teams Specialization

In this Specialization, you will learn the essential skills to work in and manage multinational and cross-cultural teams. You will learn from organizational consultants and UC Davis MBA alumni Cleveland Justis and Daniel Student, who have studied, led, and advised cross-cultural teams from a variety of sectors. They will share best practices, research, and tools, as well as first-person narratives from a variety of global leaders. You will learn how to navigate cultural differences in approaches to accomplishing work that can trip up your team, how to take advantage of the rising opportunities and mitigate the new challenges brought on by virtual multinational collaboration, and how to rise as a cross-cultural leader.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Cross-Cultural Communication and Management

About this Course

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