This course is part of the People and Soft Skills for Professional and Personal Success Specialization

Skills Network

Offered By

People and Soft Skills for Professional and Personal Success SpecializationIBM Skills Network

About this Course

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When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients. 
In order to deliver good quality work you need to know how to do efficiently do research and how to deliver it. This short course will teach you exactly that, and even more skills that are essential to being able to deliver quality work. The course is designed to teach you how to do this using a five-step process.  

The skills that this course teaches are fundamental skills that you will need in order to be successful in your professional life. The content you learn in this course will be applicable to your everyday work-life and will be a stepping stone in your path to success.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 6 in the

People and Soft Skills for Professional and Personal Success Specialization

Beginner Level

This course can be taken by anyone! Whether you want a skill refresher or want to take this as a career starter this course is suitable for you.

Approx. 2 hours to complete

English

Subtitles: English

What you will learn

Deliver high quality work that solves a problem and reduces effort for the person or group requesting it
Apply the quality work process to all requests through clear communication and focus on clients
Take ownership of your assignments and apply the five-step method that will help you deliver quality work
Work with agility while applying the quality work process to become a trusted advisor to your clients amd colleagues

Skills you will gain

Agility
Quality
Soft skills
Communication
Time management

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 6 in the

People and Soft Skills for Professional and Personal Success Specialization

Beginner Level

This course can be taken by anyone! Whether you want a skill refresher or want to take this as a career starter this course is suitable for you.

Approx. 2 hours to complete

English

Subtitles: English

Instructor

Skills Network

19,763 Learners

15 Courses

Offered by

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Syllabus - What you will learn from this course

Week

Week 1

2 hours to complete

Delivering Quality Work with Agility

2 hours to complete

23 videos (Total 18 min), 23 readings, 4 quizzes

23 videos

Why is it important to be agile to deliver quality work?57s

You can deliver quality work with agility48s

Let’s begin with the first topic1m

Think about it!28s

Recap29s

Let’s move to the second topic57s

What happens when you don’t ask questions?51s

Build a preliminary action plan27s

Recap55s

Let’s move to the third topic1m

Make sure that you collect as much information as you can30s

Recap27s

Let’s move to the fourth topic2m

How much is too much?41s

Recap36s

Let’s move to the fifth topic50s

Tips to effectively execute your plan of action1m

Recap17s

Let’s move to the sixth topic58s

How do you know that your delivery is successful?19s

Recap22s

Let’s move to the seventh topic42s

Recap14s

23 readings

How can you apply the agility principles at work?2m

What will you take away from this course?1m

Elements of your work landscape3m

Try this five-step process to deliver quality work2m

Various factors can impede your ability to understand an assignment1m

What stops you from asking questions?2m

What are you going to do to overcome these challenges?1m

Here are a few questions that you can ask2m

Developing a preliminary action plan2m

Susie gets a research request from her manager4m

What are some barriers to doing effective research?2m

Analyze the collected information to derive meaning2m

Sandeep receives a request4m

How can you come up with different solutions?

What challenges do you face when generating solutions?1m

Use these evaluation techniques2m

How do you know you've done enough evaluation?2m

Let's hear the story of Roger and his team4m

The final test for your plan1m

Use this checklist to ensure successful delivery2m

Delivering quality work helps not only your requestor but also you1m

Your mindset affects your approach1m

Congratulations and next steps.2m

4 practice exercises

Practice Quiz: Developing a preliminary action plan 3m

Practice Quiz: How should Roopam approach the request?3m

Practice Quiz: Delivering Quality Work with Agility 5m

Graded Quiz: Delivering Quality Work with Agility 20m

About the People and Soft Skills for Professional and Personal Success Specialization

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Delivering Quality Work with Agility