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113 ratings

Jeffrey Sanchez-Burks +1 more instructor

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Emotional Intelligence: Cultivating Immensely Human Interactions

University of Michigan

About this Course

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This course is a multi-media exploration into important intra- and interpersonal skills required for Emotional Intelligence. Professors Sanchez-Burks and Alexander teach a model that brings together all of the areas that are necessary to improve and take skills in the interpersonal space to the next level. People call these ‘soft skills’ when in fact they are the hardest part of great leadership and the biggest contributor to team success. Through theory, assessments, animated vignettes, and video clips, participants will be able to see themselves and others, as well as analyze their own and others’ behaviors. This is a skill-building course based on published research in multiple fields.

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Shareable Certificate

Earn a Certificate upon completion

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Coursera Labs

Includes hands on learning projects.

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Intermediate Level

Approx. 20 hours to complete

English

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Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Intermediate Level

Approx. 20 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Instructor rating

4.87/5 (45 Ratings)

Jeffrey Sanchez-Burks

William Russell Kelly Professor of Business Administration Professor of Management and Organizations

Stephen M. Ross School of Business

24,721 Learners

2 Courses

Cheri Alexander

Professor, Management and Organizations, Ross School of Business

Management and Organizations, Ross School of Business

89,988 Learners

4 Courses

Offered by

University of Michigan

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Syllabus - What you will learn from this course

Content Rating97%(2,588 ratings)

Week1

Week 1

6 hours to complete

Self-Awareness

Welcome to Week 1: “Self-Awareness”. In the first lesson, you will explore the possibility of being simultaneously more emotionally attuned and professional at work, regardless of what stage of career you’re in. You will address the essential question: Do emotions have a place at work? In the second lesson, you will focus on the self, answering the essential question: How can knowing more about ourselves help us and help our connections with others?

6 hours to complete

12 videos (Total 79 min), 8 readings, 3 quizzes

12 videos

Using Social Emotional Intelligence to foster Immensely Human Interactions (IHIs)/Intro to faculty13mThe Science & Practice Behind SEI10mA Practical Model of Social Emotional Intelligence8mThe Paradox of Acting “Professional”8mExercise #1: How well can you tune-in and tune-out...3mIntroducing Assessment #12mSelf-Assessment Debrief8mUsing Social Emotional Intelligence to foster Immensely Human Interactions (IHIs)1mInsights from an Executive Guest Speaker: Sam Barnes2mIntroducing Core Stories7mHappy Hour #18mOrganizing your course reflections and insights you cannot afford to forget3m

8 readings

Syllabus10mPre-Course Survey10mThe Accuracy of First Impressions10mSelf-Assessment: How Emotionally Intelligent Are You?10mThe Case for Mindful Engagement10mThin Slices & First Impressions10mWelcome to the Meeting Debrief10mPersonal Core Story Instructions10m

1 practice exercise

Lesson 1 Quiz30m

Week2

Week 2

4 hours to complete

Self-Management

Welcome to Week 2: “Self-Management”. In the third lesson, you will learn how to harness your emotions instead of suppressing them in order to make more accurate forecasts and better decisions. You will explore the essential question: How can emotions help us become wise? In the fourth lesson, you will begin to self-manage yourself to be able to project the 'you' you want to project to the other, whether that’s a group, a team, or another person. You will address the essential question: How can we manage social-emotions to increase resiliency?

4 hours to complete

6 videos (Total 49 min), 7 readings, 2 quizzes

6 videos

Emotional Complexity & Wisdom13mResiliency through Social Emotional Intelligence9mSelf-Management Through Meditation6mMeditation Exercise7mHappy Hour #28mOrganizing your course reflections and insights you cannot afford to forget3m

7 readings

Prep Work for a Later Exercise: Your Pitch10mThe ambivalent mind can be a wise mind: Emotional ambivalence increases judgment accuracy10mInnovation requires everyone in the band10mYour Pitch 2.010mHow Successful People Stay Calm10mHow Stress Can Shrink Your Brain10mCan 10 Minutes of Meditation Make You More Creative?10m

1 practice exercise

Lesson 3 Quiz30m

Week3

Week 3

4 hours to complete

Social Awareness

Welcome to Week 3: “Social-Awareness”. In lessons five and six, you will focus on how to make sense of others. You will not only learn why it is very difficult to be empathetic and take others’ perspectives, but also understand how to overcome these challenges. The essential questions you will explore are: What is lost when you rely on the spoken word? What is lost when you can read the emotions of a person but not the collective?

4 hours to complete

8 videos (Total 33 min), 11 readings, 2 quizzes

8 videos

Accurately Reading Others5mSocial Awareness5mEmotional Aperture5mAnimated Vignette "Not reading the room"2mInsights from Executive Guest Speaker: Gerald Johnson2mField Activity1mHappy Hour #38mOrganizing your course reflections and insights you cannot afford to forget3m

11 readings

How Well Do You Read Other People?10mThe Expression and Recognition of Emotions in the Voice Across Five Nations10mWhat is Empathy and How is it Measured? + Empathy Quiz10mIs Team Emotional Composition Essential for Virtual Team Members’ Well-Being?10m[Optional] Validating Emotional Attention Regulation as a Component of Emotional Intelligence10m[Optional] How Leaders Can Optimize Teams’ Emotional Landscapes10m[Optional] Feeling Differently, Creating Together10m[Optional] EAM Assessment10m[Optional] Debrief EAM Test: Seeing the Forest (Not Just The Trees)10mReading Group Emotions is Key to Transformational Leadership10mHow Well Do You Know Your Team’s Emotional Landscape?10m

1 practice exercise

Lesson 5 Quiz30m

Week4

Week 4

6 hours to complete

Social Acceleration

Welcome to Week 4: “Social Acceleration”. In the seventh lesson, you will explore what it takes to work in a team or be a leader, answering the essential question: As with seeing a forest versus a tree, what is gained when you shift your focus from a person to people? In the eighth lesson, you will learn what can be gained from transformational mentors and coaches, as well as how having a big impact on others can lead you to build your own legacy. You will address the essential question: What do transformative mentors and lasting legacies have in common?

6 hours to complete

11 videos (Total 68 min), 10 readings, 3 quizzes

11 videos

Putting it all together to create extraordinary connections7mBuilding Trust8mPersonal Change is Difficult10mInsights from Executive Guest Speaker: Emmanuel David2mGiving Feedback9mInsights from an Executive Guest Speaker: David Parent6mLegacy7mRevisit Self-Assessment1mHappy Hour #49mConclusion2mOrganizing your course reflections and insights you cannot afford to forget3m

10 readings

Scene from The Big Bang Theory: Penny's Wave of Affection for Sheldon10m[Optional] Emotional Acknowledgement10m[Optional] Reimagining the Office for Immensely Human Interactions10mChange Resistance Reflection Instructions10mMr. Holland's Opus10mSelf-Assessment - How Emotionally Intelligent Are You?10m21-Day Plan Instructions10mPost-Course Survey10m[Supplemental] Emotional Intelligence: Cultivating Immensely Human Interactions - MOVE Series10mReigniting Employee Engagement 10m

Reviews

4.8

46 reviews

5 stars
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4 stars
7.07%
3 stars
1.76%
2 stars
0.88%
1 star
2.65%

TOP REVIEWS FROM EMOTIONAL INTELLIGENCE: CULTIVATING IMMENSELY HUMAN INTERACTIONS

by OLOct 14, 2022

this is an awesome course to study to engage mind developmeng

by MJan 25, 2023

it was really helpful, and I really enjoyed having this experience with you a big thanks to all staff, stay safe.

by VHNov 25, 2022

A simple and effective course to manage a complex subject such as emotions. Feeling Confident about social acceleration now!

by THAug 18, 2022

This course help me understand more about Emotional Intelligence, especially how to aknowledge my own feelings and how to deal with it so they don't make any negative effect to my relationships.

View all reviews

Frequently Asked Questions

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What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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Emotional Intelligence: Cultivating Immensely Human Interactions

Emotional Intelligence: Cultivating Immensely Human Interactions

About this Course