Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees.
This course is part of the Human Resource Management: HR for People Managers Specialization
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Human Resource Management: HR for People Managers SpecializationUniversity of MinnesotaAbout this Course
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Learner Career Outcomes
35%
started a new career after completing these courses
29%
got a tangible career benefit from this course
13%
got a pay increase or promotion
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Earn a Certificate upon completion
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Course 3 of 5 in the
Flexible deadlines
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Approx. 15 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Chinese (Simplified), Italian, Vietnamese, Korean, German, Russian, Turkish, English, Spanish
Skills you will gain
Performance AppraisalHuman Resources (HR)Performance ManagementOrganizational Culture
Learner Career Outcomes
35%
started a new career after completing these courses
29%
got a tangible career benefit from this course
13%
got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 3 of 5 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 15 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Chinese (Simplified), Italian, Vietnamese, Korean, German, Russian, Turkish, English, Spanish
Offered by
University of Minnesota
The University of Minnesota is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
Syllabus - What you will learn from this course
3 hours to complete
GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS
In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.
3 hours to complete
11 videos (Total 76 min)
11 videos
1.1.2 About Larry Bourgerie3m
1.1.3 Linking Performance Management to Financial Outcomes (ROI)5m
1.1.4 Culture and Performance Management - A Global Perspective3m
1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?4m
1.2.2 Purposes and Design Elements of Effective Performance Management9m
1.2.3 The Impact of Effective Performance Management Both Internally and Externally7m
1.3.1 Strategic Performance Management Model7m
1.3.2 Perils of Poorly Implemented Performance Management5m
1.3.3 Role of Training in Performance Management Strategy6m
1.3.4 Performance Management's Link to Strategy13m
4 practice exercises
Managing Employee Performance Overview30m
Performance Management Fundamentals30m
Strategy and Performance Management30m
Developing Performance Management Systems30m
4 hours to complete
IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS
In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.
4 hours to complete
12 videos (Total 78 min)
12 videos
2.1.2 "Calculating" Performance8m
2.1.3 The Importance of Defining Performance5m
2.2.1 Traits, Behaviors, Results - What Is Important?7m
2.2.2 Performance-Task Skills vs Transferable Skills4m
2.2.3 Characteristics of Effective Performance Objectives13m
2.2.4 Developing Performance Standards6m
2.3.1 Are There Options When I am Measuring Performance6m
2.3.2 Why Use the Comparative Methods Approach?5m
2.3.3 Why Use the Absolute Methods Approach?3m
2.3.4 Why Use the Results Methods Approach?4m
2.3.5 Combo Method: Menu vs. Buffet5m
3 practice exercises
Defining Performance30m
Measuring Performance and Developing Objectives30m
Measuring Results and Behavior30m
4 hours to complete
TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT
In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.
4 hours to complete
13 videos (Total 99 min), 2 readings, 4 quizzes
13 videos
3.1.2 Steps in Conducting an Effective Review15m
3.1.3 Components of a Review Form2m
3.1.4 Timing and Frequency of Reviews5m
3.1.5 Developing an Individual Development Plan4m
3.2.1 Components of Effective Feedback13m
3.2.2 What is Multi Rater Feedback?6m
3.2.3 Pros and Cons of Multirater Feedback8m
3.2.4 Costs of not Giving Feedback8m
3.3.1 Identifying Types of General Rating Errors7m
3.3.2 Rating Errors and Practical Impact5m
3.3.3 Training to Minimize Manager Bias In the Rating Process4m
3.3.4 Best Practices to Minimize Legal Exposure4m
2 readings
Performance Review TED Talk10m
NY Times Article on Giving Effective Feedback10m
4 practice exercises
Effective Reviews30m
Effective Feedback30m
Preventing Rater Bias30m
Tools for Effective Performance Management30m
4 hours to complete
CREATING A POSITIVE PERFORMANCE CULTURE
You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.
4 hours to complete
11 videos (Total 87 min)
11 videos
4.1.2 What is Culture?6m
4.1.3 Fundamentals of Civility -The 3 R's6m
4.2.1 What is a Culture of Incivility?7m
4.2.2 Impact of Culture Incivility (Individuals & Teams)8m
4.2.3 Hard and Soft Costs of Incivility on Organizations7m
4.2.4 Culture's Impact on Performance Management6m
4.3.1 Building on Your Values and Strengths8m
4.3.2 Creating and Reinforcing Performance Norms and Values9m
4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices11m
4.3.4."Walk the Talk": Model the Behavior Where You Are11m
4 practice exercises
Role of Culture in the Organization30m
The High Cost of Incivility30m
Creating and Maintaining a Performance Management Culture30m
Creating a Positive Performance Culture30m
Reviews
TOP REVIEWS FROM MANAGING EMPLOYEE PERFORMANCE
by CTMar 14, 2017
Overall, good information that is very helpful for making the transition into the HR field. I wish the lecturer didn't trip over his own words all the time - it made it hard to listen to the video's.
by BOJun 30, 2018
Another great course. This course explains and delivers the benefits of having clear goals and objectives that outline who, what, and when of the employee and reduces any surprises to expectations!
by NNAug 2, 2020
This course was very well structured with lots of information. The curriculum was very short and clear. My hearty thanks to the instructor who sho designed the course with high content clarity.
by INAug 17, 2018
Excellent course. Very engaging author and teacher. Amazing coursework - Specifically regarding the Management by Objectives approach. Very intuitive design, and great value for money.
About the Human Resource Management: HR for People Managers Specialization
Do you have people reporting to you that need managing? Or perhaps you want to consider a career in human resources? Or freshen up your HR knowledge?
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