Offered By

Associated with the MS in Management: Healthcare degree
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Engaging in Improving Patient Experience Through Analytics

Northeastern University

About this Course

This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. 
This is the second part in a two-part course exploring concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks. 

In this course, you will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes. Throughout this course, you will be given the opportunity to apply the course concepts to operational improvements in your own organization.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

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Beginner Level

Approx. 15 hours to complete

English

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Skills you will gain

Analytics
Decision Support System
Innovation

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Beginner Level

Approx. 15 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Craig Johnson

Part-time Lecturer, Chief Science Officer at Decision Point Health Solutions

College of Computer and Information Science

6,302 Learners

4 Courses

Offered by

Northeastern University

Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.

Start working towards your Master's degree

This course is related to the 100% online MS in Management: Healthcare from Northeastern University . It will provide you with a preview of the topics, materials and instructors so you can decide if the full online degree program is right for you.

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Syllabus - What you will learn from this course

Week1

Week 1

2 hours to complete

Predicting Outcomes

In this module, we'll be looking at experience oriented predictions and some of the different methods and techniques we can bring to bear when building them. We'll examine making predictions for individual patient outcomes, for example: how likely they are to have preventable complications, non-compliance with medication regimens or how likely they are to be satisfied with their provider. We'll take a deeper dive into the CAHPS survey, a common method for evaluating consumer satisfaction with their health plan and provider.

2 hours to complete

4 videos (Total 13 min), 8 readings, 1 quiz

4 videos

Meet Your Faculty: Craig Johnson2mMeet Your Guest Speaker: Lisette Roman1mIt's not just about Neural Networks!4mPredictions, Insights and Recommendations (CAHPS) Part B3m

8 readings

Welcome to Improving Patient Experience Through Analytics1mSyllabus10mModule Overview1mUsing the Right Modeling Technique1mPromise and Limitations of Predictive Analysis1mDifferential Diagnosis of Interstitial Lung Disease5mDifferential Diagnosis of Interstitial Lung Disease II5mSummary1m

1 practice exercise

Module Quiz30m

Week2

Week 2

4 hours to complete

Whole Picture Recommendations

Now that we have reviewed making predictions in the previous module, we'll explore making recommendations based on these predictions. We'll start by looking at opportunities for outreach and intervention with individual patients. Then we'll examine the prevalent outreach strategies in the industry. Next, we'll examine different ways of allocating campaign resources. We'll then explore the methods and techniques that are needed in order to optimize outreach campaigns.

4 hours to complete

7 videos (Total 28 min), 12 readings, 2 quizzes

7 videos

Module Overview1mMulti-Dimensional Opportunity4mBlended Techniques for Optimization of Interventions (Part B)5mBlended Techniques for Optimization of Interventions (Part A)4mBlended Techniques for Optimization of Interventions (Part C)2mIntroduction to CAHPS5mAddressing Bias in CAHPS Campaign Generation4m

12 readings

EM/DSS Methods/Techniques Selection50mPersonalized Search and Recommendation5mRecommending Medicare Coverage1mRecommending Case Management1mRecommendation System1mPlacing a Member into a Program1mHealth Plan Care Management Program1mIncentive Alignment1mBlended Techniques in Action1mSummary1mDiving Deeper Into CAHPS1mThe Case for CAHPS20m

2 practice exercises

Module Quiz30mCAHPS Quiz3m

Week3

Week 3

6 hours to complete

Operational Considerations

In this module, we'll focus on operational considerations that are vital if your decision support innovation is to be deployed successfully. We'll start by touching on using data and visualization to support investment in outreach and intervention campaigns. Then we'll examine the considerations you will need to take when embedding a decision support innovation into existing workflows and technology ecosystems. By the end of this module, you will have a solid grasp on issues and challenges you may face when trying to operationalize your experience management decision support.

6 hours to complete

2 videos (Total 5 min), 8 readings, 2 quizzes

Week4

Week 4

3 hours to complete

Business Case Considerations

In this final module, we'll focus on making the business case for your experience management decision support. We'll explore the impact for three major focus areas: stakeholder impact, cross-cutting areas of impact and financial impact. We'll also delve into changes that may impact the providers such as workflow, compensation, trust and satisfaction. We'll consider potential impact to the organization such as staffing and responsibility changes. By the end of the module, you will have a holistic picture of the areas impact of a decision support when integrated into existing systems.

3 hours to complete

1 video (Total 2 min), 6 readings, 1 quiz

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Engaging in Improving Patient Experience Through Analytics

Engaging in Improving Patient Experience Through Analytics

About this Course

Skills you will gain