In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.
Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics.
By the end of this course, you will be able to:
1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry
2. Identify the key players in the healthcare ecosystem
3. Describe how the healthcare system operates and its impact on consumer-driven healthcare.
4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.
This course is part of the Healthcare Trends for Business Professionals Specialization
Healthcare Consumerism and Implication for Care Delivery
Offered By
Syllabus - What you will learn from this course
Week
13 hours to complete
Consumerism in Healthcare
Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.
11 videos (Total 43 min), 5 readings, 4 quizzes
11 videos
Module 1 Overview1m
Defining the Healthcare Ecosystem5m
Consumer Driven Ecosystem4m
Ted Talk Debrief3m
The Role of the Consumer4m
The Role of Employers3m
The Role of Physicians and Hospitals5m
Consumer Challenges4m
Guest Lecture: Measuring Care in the Continuum3m
Future Trends in Healthcare Consumerism4m
5 readings
What I Learned About Health Care When My Cat Died10m
Redesigning Care for High-Cost, High-Risk Patients10m
Hospital Compare from medicare.gov10m
For millennials, a regular visit to the doctor’s office is not a primary concern10m
Texas Walmart hosting Beacon mental health clinic10m
4 practice exercises
Module 1 Practice Quiz 16m
Module 1 Practice Quiz 26m
Module 1 Practice Quiz 38m
Module 1 (Graded)30m
Week
24 hours to complete
Operational Challenges and Change Management
This week we will explore organizational change and how it relates to healthcare.
10 videos (Total 36 min), 2 readings, 4 quizzes
10 videos
The Need For Change4m
Driving Change1m
Types of Innovation4m
Planning for Change4m
How Operational Change Impacts Consumers5m
Guest Lecture: Technology and Consumer Engagement2m
Responding to Change in the Healthcare Industry4m
Three E's of Change3m
Into the Unknown3m
2 readings
3 Steps for Engaging Health Care Providers in Organizational Change10m
Fair Process: Managing in the Knowledge Economy10m
3 practice exercises
Module 2 Practice Quiz 14m
Module 2 Practice Quiz 210m
Module 2 Practice Quiz 34m
Week
32 hours to complete
Financial & Payment Challenges of Healthcare Consumerism
This week we will consider financial and reimbursement models from a distinct consumerism context.
9 videos (Total 32 min), 1 reading, 4 quizzes
9 videos
Consumers and Shifting Costs3m
Fee for Service payment model2m
Financial Payments and Operations3m
Payment Models and the Continuum of Care3m
Guest Lecture — The Challenges of Integration and the Consumer3m
New Models4m
Payment Models in Non-Healthcare Services3m
Ecosystems and Consumer Engagement4m
1 reading
The Case for Capitation15m
4 practice exercises
Module 3 Practice Quiz 18m
Module 3 Practice Quiz 28m
Module 3 Practice Quiz 34m
Module 3 Graded Quiz30m
Week
44 hours to complete
The Role of Analytics in Healthcare Consumerism
Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.
9 videos (Total 40 min), 3 readings, 4 quizzes
9 videos
The Role of Analytics in Daily Life5m
Applying Analytics to Healthcare4m
Analytics and Operational Improvement4m
Analytics and Consumerism in Healthcare5m
How Others Measure Quality4m
Using Analytics for Proactive Outreach4m
Guest Lecture: Social Determinants in Care Across the Continuum4m
Challenges of Measurement5m
3 readings
Why Is Data Analytics Important in Healthcare?10m
Data Analytics Can Drive Change in Health Care10m
10 High-Value Use Cases for Predictive Analytics in Healthcare10m
3 practice exercises
Module 4 Practice Quiz 16m
Module 4 Practice Quiz 28m
Module 4 Practice Quiz 36m
Instructor
George “Russ” Moran
Executive ProfessorD’Amore-McKim School of Business
About Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.
About the Healthcare Trends for Business Professionals Specialization
This Specialization will provide learners with the knowledge and skills to recognize key shifts in the industry and to have an agile perspective on how these shifts might impact their organizations. Learners will be exposed to the key drivers in the global healthcare industry today so they might apply what they have learned to help their organizations.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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