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Healthcare Consumerism and Implication for Care Delivery

Healthcare Consumerism and Implication for Care Delivery

This course is part of Healthcare Trends for Business Professionals Specialization

Instructor: George “Russ” Moran

8,414 already enrolled

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4 modules

Gain insight into a topic and learn the fundamentals.

85 reviews

Beginner level

No prior experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

85 reviews

Beginner level

No prior experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

14 assignments

Taught in English

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This course is part of the Healthcare Trends for Business Professionals Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There are 4 modules in this course

In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.

Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics. By the end of this course, you will be able to: 1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry 2. Identify the key players in the healthcare ecosystem 3. Describe how the healthcare system operates and its impact on consumer-driven healthcare. 4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.

Module details

Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.

What's included

11 videos5 readings4 assignments3 discussion prompts1 plugin

11 videosTotal 43 minutes

Course Overview2 minutes
Module 1 Overview2 minutes
Defining the Healthcare Ecosystem6 minutes
Consumer Driven Ecosystem4 minutes
Ted Talk Debrief4 minutes
The Role of the Consumer4 minutes
The Role of Employers4 minutes
The Role of Physicians and Hospitals5 minutes
Consumer Challenges4 minutes
Guest Lecture: Measuring Care in the Continuum4 minutes
Future Trends in Healthcare Consumerism5 minutes

5 readingsTotal 50 minutes

What I Learned About Health Care When My Cat Died10 minutes
Redesigning Care for High-Cost, High-Risk Patients10 minutes
Hospital Compare from medicare.gov10 minutes
Millennials, don’t overlook your need for primary care10 minutes
Texas Walmart hosting Beacon mental health clinic10 minutes

4 assignmentsTotal 72 minutes

Module 1 (Graded)30 minutes
Module 1 Practice Quiz 16 minutes
Module 1 Practice Quiz 26 minutes
Module 1 Practice Quiz 330 minutes

3 discussion promptsTotal 25 minutes

Class introductions10 minutes
Changes in Healthcare Landscape5 minutes
Player With Greatest Impact10 minutes

1 pluginTotal 15 minutes

Video: Ted Talk: Take health care off the mainframe15 minutes

This week we will explore organizational change and how it relates to healthcare.

What's included

10 videos2 readings3 assignments1 peer review2 discussion prompts

10 videosTotal 36 minutes

Introduction to Module 22 minutes
The Need For Change4 minutes
Driving Change1 minute
Types of Innovation4 minutes
Planning for Change4 minutes
How Operational Change Impacts Consumers6 minutes
Guest Lecture: Technology and Consumer Engagement3 minutes
Responding to Change in the Healthcare Industry4 minutes
Three E's of Change3 minutes
Into the Unknown3 minutes

2 readingsTotal 20 minutes

3 Steps for Engaging Health Care Providers in Organizational Change10 minutes
Fair Process: Managing in the Knowledge Economy10 minutes

3 assignmentsTotal 64 minutes

Module 2 Practice Quiz 14 minutes
Module 2 Practice Quiz 230 minutes
Module 2 Practice Quiz 330 minutes

1 peer reviewTotal 60 minutes

Module 2 — A Healthcare Interaction60 minutes

2 discussion promptsTotal 20 minutes

Organizational Change, part 110 minutes
Organizational Change, part 210 minutes

This week we will consider financial and reimbursement models from a distinct consumerism context.

What's included

9 videos1 reading4 assignments2 discussion prompts

9 videosTotal 32 minutes

Introduction to Module 32 minutes
Consumers and Shifting Costs4 minutes
Fee for Service payment model3 minutes
Financial Payments and Operations4 minutes
Payment Models and the Continuum of Care4 minutes
Guest Lecture — The Challenges of Integration and the Consumer3 minutes
New Models5 minutes
Payment Models in Non-Healthcare Services3 minutes
Ecosystems and Consumer Engagement5 minutes

1 readingTotal 15 minutes

The Future of Capitation15 minutes

4 assignmentsTotal 120 minutes

Module 3 Graded Quiz30 minutes
Module 3 Practice Quiz 130 minutes
Module 3 Practice Quiz 230 minutes
Module 3 Practice Quiz 330 minutes

2 discussion promptsTotal 25 minutes

Changing Fee For Service10 minutes
Issues Around Adoption of New Healthcare Payment Models15 minutes

Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.