This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.

Introduction to Service Innovation and Management
Northeastern UniversityAbout this Course
Individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessWhat you will learn
Analyze the operational approaches to the execution of strategic plans and how it can be used effectively to achieve organizational goals
Evaluate the application of the various approaches and tools needed for change management and their impact on the culture of an organization
Evaluate the ever-changing healthcare environmental, political, economic and other factors considered in the execution of a strategic plan
Skills you will gain
- Data collection and analysis
- Process Design
- Organizational Assessment
- Cultural Assessment
- Process Improvement
Individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Start working towards your Master's degree
Syllabus - What you will learn from this course
The Healthcare Ecosystem
Organizational Culture
Planning for Process Improvement
Measurement and Evaluation
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