Voxy
Low Intermediate English: Shopping & Customer Service
Voxy

Low Intermediate English: Shopping & Customer Service

This course is part of English Language Skills A2-B1 CEFR: Low-Intermediate Specialization

Taught in English

Some content may not be translated

Rebecca Payne-Passmore
Dr. Katharine Nielson

Instructors: Rebecca Payne-Passmore

1,517 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.6

(10 reviews)

19 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Describe your overall shopping behaviors and preferences.

  • Share opinions on products, services, and places.

  • Understand a variety of customer service interactions.

  • Respond to customer inquiries and complaints.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

5 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.6

(10 reviews)

19 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the English Language Skills A2-B1 CEFR: Low-Intermediate Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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There are 6 modules in this course

This week, you will learn about this course and understand how to use Voxy's innovative platform.

What's included

4 videos4 readings1 quiz2 app items1 discussion prompt

This week, you will describe where, when, why, and how you shop the way you do.

What's included

1 video4 readings1 quiz4 app items

This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.

What's included

1 video4 readings4 app items1 discussion prompt

This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.

What's included

1 video3 readings1 quiz3 app items

This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.

What's included

1 video3 readings1 quiz3 app items

This week, you will have the chance to choose the topic you study for your End of Course project.

What's included

3 videos4 readings1 quiz2 app items1 discussion prompt

Instructors

Instructor ratings
5.0 (5 ratings)
Rebecca Payne-Passmore
Voxy
7 Courses20,157 learners
Dr. Katharine Nielson
Voxy
8 Courses86,362 learners

Offered by

Voxy

Recommended if you're interested in Learning English

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4.6

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AA
5

Reviewed on Apr 9, 2023

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