This course is part of the English Language Skills A2-B1 CEFR: Low-Intermediate Specialization

Rebecca Payne-Passmore +1 more instructor

Offered By

English Language Skills A2-B1 CEFR: Low-Intermediate SpecializationVoxy

About this Course

In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.
Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between customers and colleagues asking questions and giving opinions about shopping. By the end of the course, you will be able to discuss just about any kind of shopping experience.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

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Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

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Course 5 of 7 in the

English Language Skills A2-B1 CEFR: Low-Intermediate Specialization

Approx. 19 hours to complete

English

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What you will learn

Describe your overall shopping behaviors and preferences.
Share opinions on products, services, and places.
Understand a variety of customer service interactions.
Respond to customer inquiries and complaints.

Skills you will gain

English Vocabulary
Business Skills
Listening Comprehension
English Grammar
Reading Comprehension

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 5 of 7 in the

English Language Skills A2-B1 CEFR: Low-Intermediate Specialization

Approx. 19 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Rebecca Payne-Passmore

Manager of Content and Publishing

Product

11,999 Learners

7 Courses

Dr. Katharine Nielson

Chief Education Officer

VOXY

71,536 Learners

8 Courses

Offered by

Voxy

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Syllabus - What you will learn from this course

Week1

Week 1

3 hours to complete

Course Introduction & Voxy Orientation

3 hours to complete

4 videos (Total 5 min), 4 readings, 3 quizzes

4 videos

Welcome to the Low Intermediate English Specialization2mIntroduction to Voxy1mTips for Taking the VPA37sIntroduction to Shopping & Customer Service33s

4 readings

Download the Voxy App!10mWhat Is the Voxy Proficiency Assessment (VPA)?10mNeeds Analysis & Voxy Orientation5mIntroduction to Shopping & Customer Service10m

1 practice exercise

Your VPA Score: Is this Low-Intermediate Specialization right for you?10m

Week2

Week 2

4 hours to complete

Going Shopping

4 hours to complete

1 video (Total 1 min), 4 readings, 5 quizzes

Week3

Week 3

4 hours to complete

Reviews

4 hours to complete

1 video (Total 1 min), 4 readings, 4 quizzes

Week4

Week 4

3 hours to complete

Contacting Customer Service

3 hours to complete

1 video (Total 1 min), 3 readings, 4 quizzes

About the English Language Skills A2-B1 CEFR: Low-Intermediate Specialization

English skills are becoming increasingly essential for overcoming communication barriers and enabling access to knowledge and expertise from around the world. This Specialization will help improve your English language skills from A2 to B1 (CEFR) proficiency for career development, everyday communication, and your personal life.

Each course is made up of short, engaging task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations, emails, phone calls, and messages that you may encounter at work or in your personal life. Learning activities in these courses will take place on Voxy, an innovative English training platform designed for upskilling and real world success. Our task-based, authentic methodology provides a two-for-one opportunity for personal growth: you develop the skills and practical knowledge necessary for your daily activities while improving your English language proficiency at the same time. You’ll achieve your goals faster on Voxy’s innovative platform, which automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills to ensure that every lesson is optimized for rapid improvement.

English Language Skills A2-B1 CEFR: Low-Intermediate

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Low Intermediate English: Shopping & Customer Service

About this Course

What you will learn

Skills you will gain