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Associated with the MS in Management: Healthcare degree
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Navigating Healthcare Supply Chain Operations

Northeastern University

About this Course

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This course is the continuation of "Introduction to Healthcare Supply Chain Operations". If you have not visited the first part yet, please check it out before starting this course. If you have finished the first part of this series: Introduction to Healthcare Supply Chain Operations, you will be able to apply what you learned to your own career. The foundational knowledge and project plan from the introduction are carried through in this deeper dive into healthcare supply chain operations.
In this course, you will focus on activities and functions such as  inventory control, logistics, procurement, supply chain relationships, information technology systems and innovations, and response to emerging trends. It introduces various tools and techniques that enhance effective management of supply chain operations in healthcare organizations.

Throughout this course, you will be given the opportunity to apply the course concepts to an operational process improvement project.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

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Approx. 27 hours to complete

English

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Skills you will gain

Stock Management
Problem Solving
Change Management
Process Improvement
Personnel Management

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Approx. 27 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Gilbert Nyaga

Associate Professor of Supply Chain Management

D'Amore-McKim School of Business

367 Learners

3 Courses

Offered by

Northeastern University

Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.

Start working towards your Master's degree

This course is related to the 100% online MS in Management: Healthcare from Northeastern University . It will provide you with a preview of the topics, materials and instructors so you can decide if the full online degree program is right for you.

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Syllabus - What you will learn from this course

Week1

Week 1

6 hours to complete

Demand and Capacity Planning in Healthcare

6 hours to complete

7 videos (Total 27 min), 12 readings, 7 quizzes

7 videos

Meet Your Faculty: Gilbert Nyaga55sDemand-Capacity Mismatch in Healthcare3mDemand Forecasting Approaches5mCapacity Planning4mScheduling and Impact on Capacity and Performance4mQueuing Problems4mAddressing Capacity Challenges at Mayo Clinic4m

12 readings

Welcome to Navigating Healthcare Supply Operations1mProviding Mayo Clinic Insights: James Francis2mSyllabus - Navigating Supply Chain Operations10mModule Overview2mOperational Process Project Overview1mLesson Resource5mLesson Resources1h 30mCOVID-19: Flattening the Curve Graphic2mLesson Resources5mLesson Resources29mLesson Resources18mModule Summary1m

7 practice exercises

Check Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mModule Quiz10m

Week2

Week 2

7 hours to complete

Inventory Management

Inventory plays an important role in service delivery and performance of the organization. Healthcare organizations hold a wide variety of inventory items that range from commodity items to advanced equipment. However, holding too much inventory is expensive for the organization in part because inventory ties up capital, incurs storage and service costs, and creates a risk that the inventory may be damaged, stolen or become obsolete. This module highlights what inventory is, challenges and players involved, and approaches for improving inventory performance.

7 hours to complete

7 videos (Total 29 min), 14 readings, 10 quizzes

7 videos

What is Inventory?4mHow is Inventory a Problem in Hospitals?4mHow is Inventory Managed?4mHow Much to Order4mWhen to Order?3mInventory Improvement Approaches4mThe Role of Distributors in Inventory3m

14 readings

Module Overview2mOperational Process Project Preview1mLesson Resources2mLesson Resource11mLesson Resource5mEconomic Order Quantity Graphic2mLesson Resources14mPeriodic Automatic Replenishment Graphic2mDemand and Lead Time Uncertainty Graphic2mLesson Resources10mABC Analysis Graphic2mLesson Resources9mModule Summary1mLesson Resource35m

9 practice exercises

Questions to Consider3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mModule Quiz12mHonors Quiz3m

Week3

Week 3

8 hours to complete

Procurement and Supplies Management

Procurement or the acquisition of supplies and services is an important function in healthcare. In this module, you will examine the procurement process and its importance, procurement challenges that organizations in healthcare face, different procurement models, vendor selection process, group purchasing organizations (GPOs) and their role in procurement, and procurement best practices. As you engage with the material throughout this module, reflect on the procurement challenges you observe within your own organization.

8 hours to complete

7 videos (Total 30 min), 10 readings, 9 quizzes

7 videos

Overview of Procurement in Healthcare3mProcurement Challenges in Healthcare3mHow is Procurement Done?4mProcurement Models4mVendor Selection and Management4mProcurement Best Practices in Healthcare5mRole of GPOs in Procurement4m

10 readings

Module Overview2mOperational Process Project: Conducting Research4hLesson Resource16mLesson Resource16mLesson Resources24mLesson Resources21mLesson Resource4mLesson Resource12mModule Summary1mLesson Resources16m

9 practice exercises

Questions to Consider3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mModule Quiz10mHonors Quiz3m

Week4

Week 4

7 hours to complete

Emerging Trends in Healthcare Supply Chain, Strategy, and Impact on Performance

Healthcare organizations operate in a dynamic and ever-changing environment where new challenges, opportunities, and threats are the norm. There are many trends that continuously shape the way the organizations in the healthcare sector operate. For example, the Covid-19 pandemic had a profound impact on many organizations across different industries. Some organizations were not able to cope with the challenges brought about by Covid-19 pandemic. It is important that managers appreciate such trends in order to steer their organizations to success in the face of the trends.In this module, you will examine different trends that impact the healthcare sector including innovations, some best practices in the healthcare operations, change management approaches, and a highlight of key lessons in the course

7 hours to complete

5 videos (Total 19 min), 8 readings, 7 quizzes

5 videos

Major Trends Impacting the Healthcare Supply Chain4mSupply Chain Innovations and Analytics4mBest Practices in Healthcare Operations and Supply Chains 4mCourse Conclusion37sChange Management3m

8 readings

Module Overview2mOperational Process Project Final Presentation1mLesson Resources17mLesson Resources26mLesson Resources1h 11mModule Summary1mCongratulations2mLesson Resources16m

6 practice exercises

Questions to Consider3mCheck Your Knowledge3mCheck Your Knowledge3mCheck Your Knowledge3mFinal Quiz15mHonors Quiz3m

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Navigating Healthcare Supply Chain Operations

Navigating Healthcare Supply Chain Operations

About this Course

Skills you will gain