LGBTQIA+ Representation & Inclusive Client Service in Firms

LGBTQIA+ Representation & Inclusive Client Service in Firms

Instructor: NBI - National Business Institute

Included with Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Use inclusive terminology and understand LGBTQIA+ client needs
Navigate federal and varying state laws affecting LGBTQIA+ rights
Create inclusive firm policies, practices, and online presence

Skills you'll gain

Details to know

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There are 4 modules in this course

Deliver inclusive, informed legal service to LGBTQIA+ clients and build a welcoming firm.

This course equips legal professionals to serve LGBTQIA+ clients competently and inclusively. You'll build shared vocabulary and understanding, review the federal and state laws that affect LGBTQIA+ rights (including how they vary across jurisdictions), and learn strategies to identify and counter bias in client interactions. Practical guidance covers creating inclusive firm policies and practices and building an LGBTQIA+-friendly firm culture and online presence.

This module connects the lesson topics to practical professional scenarios. By the end of the module, learners will be prepared to: Apply the principles of introduction: strategies for lgbtqia+ representation and inclusive client service in professional practice; Apply the principles of why lgbtqia+? more letters, more inclusivity in professional practice; Evaluate scenarios involving the topics in Module 1.

What's included

2 videos7 readings2 assignments

2 videosTotal 9 minutes

Introduction: Strategies for LGBTQIA+ Representation and Inclusive Client Service2 minutes
Why LGBTQIA+? More Letters, More Inclusivity6 minutes

7 readingsTotal 35 minutes

Welcome to this course5 minutes
Meet Your Presenters5 minutes
Strategies for LGBTQIA+ Representation and Inclusive Client Service in Law Firms Course Outline5 minutes
Introduction: Strategies for LGBTQIA+ Representation and Inclusive Client Service5 minutes
Lesson 1 Key Takeaways: Introduction: Strategies for LGBTQIA+ Representation and Inclusive Client Service5 minutes
Why LGBTQIA+? More Letters, More Inclusivity5 minutes
Lesson 2 Key Takeaways: Why LGBTQIA+? More Letters, More Inclusivity5 minutes

2 assignmentsTotal 35 minutes

Module 1 Activity: Structured Analysis Assignment 30 minutes
Module 1 Quiz - Strategies for LGBTQIA+ Representation and Inclusive Client Service in Law Firms5 minutes

This module connects the lesson topics to practical professional scenarios. By the end of the module, learners will be prepared to: Apply the principles of federal laws affecting lgbtqia+ rights; state laws vary - red versus blue in professional practice; Apply the principles of strategies for identifying and combatting bias in client interactions in professional practice; Evaluate scenarios involving the topics in Module 2.

What's included

2 videos4 readings2 assignments

2 videosTotal 27 minutes

Federal Laws Affecting LGBTQIA+ Rights; State Laws Vary - Red Versus Blue14 minutes
Strategies for Identifying and Combatting Bias in Client Interactions13 minutes

4 readingsTotal 20 minutes

Federal Laws Affecting LGBTQIA+ Rights; State Laws Vary - Red Versus Blue5 minutes
Lesson 1 Key Takeaways: Federal Laws Affecting LGBTQIA+ Rights; State Laws Vary - Red Versus Blue5 minutes
Strategies for Identifying and Combatting Bias in Client Interactions5 minutes
Lesson 2 Key Takeaways: Strategies for Identifying and Combatting Bias in Client Interactions5 minutes

2 assignmentsTotal 35 minutes

Module 2 Activity: Information Extraction + Judgment 30 minutes
Module 2 Quiz - Strategies for LGBTQIA+ Representation and Inclusive Client Service in Law Firms5 minutes

This module connects the lesson topics to practical professional scenarios. By the end of the module, learners will be prepared to: Apply the principles of creating inclusive law firm policies and practices: essential guidelines in professional practice; Apply the principles of tactics to create an lgbtqia+ friendly firm and online presence in professional practice; Evaluate scenarios involving the topics in Module 3.

What's included

2 videos4 readings2 assignments

2 videosTotal 13 minutes

Creating Inclusive Law Firm Policies and Practices: Essential Guidelines4 minutes
Tactics to Create an LGBTQIA+ Friendly Firm and Online Presence9 minutes

4 readingsTotal 20 minutes

Creating Inclusive Law Firm Policies and Practices: Essential Guidelines5 minutes
Lesson 1 Key Takeaways: Creating Inclusive Law Firm Policies and Practices: Essential Guidelines5 minutes
Tactics to Create an LGBTQIA+ Friendly Firm and Online Presence5 minutes
Lesson 2 Key Takeaways: Tactics to Create an LGBTQIA+ Friendly Firm and Online Presence5 minutes

2 assignmentsTotal 35 minutes

Module 3 Activity: Decision Framework Application 30 minutes
Module 3 Quiz - Strategies for LGBTQIA+ Representation and Inclusive Client Service in Law Firms5 minutes

This module connects the lesson topics to practical professional scenarios. By the end of the module, learners will be prepared to: Apply the principles of audience questions and closing remarks in professional practice; Evaluate scenarios involving the topics in Module 4.

What's included

1 video3 readings3 assignments

1 videoTotal 10 minutes

Audience Questions and Closing Remarks10 minutes

3 readingsTotal 15 minutes

Audience Questions and Closing Remarks5 minutes
Lesson 1 Key Takeaways: Audience Questions and Closing Remarks5 minutes
Decision Framework5 minutes

3 assignmentsTotal 50 minutes

Module 4 Activity: Comparative Analysis 30 minutes
Module 4 Quiz - Strategies for LGBTQIA+ Representation and Inclusive Client Service in Law Firms5 minutes
Final Assessment - Strategies for LGBTQIA+ Representation and Inclusive Client Service in Law Firms15 minutes

Instructor

NBI - National Business Institute

National Business Institute

43 Courses465 learners

Offered by

National Business Institute

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