About this Course

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Beginner Level

To be successful you should have completed the previous courses in this training.

Approx. 20 hours to complete
English

Skills you will gain

empathyProactivityCreative Problem SolvingCoachabilityCommunication
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level

To be successful you should have completed the previous courses in this training.

Approx. 20 hours to complete
English

Offered by

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Salesforce

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SV Academy

Syllabus - What you will learn from this course

Week
1

Week 1

4 hours to complete

Prioritize Professional and Empathetic Communication

4 hours to complete
15 videos (Total 60 min), 6 readings, 3 quizzes
15 videos
Course Introduction3m
Instructor Introduction Video3m
Introduction to the Mock Company4m
Introduction to Professionalism in the Startup World6m
Creating the Personal Brand of a Top Performer4m
Speaking to Value4m
Communicating with Your Manager4m
Communicating Effectively with Teammates3m
Working with Your Account Executive3m
SV Academy Ambassadors: How to Crush Call Blitzes3m
SV Academy Ambassadors: Navigating the SDR/AE Relationship4m
SV Academy Ambassadors: Excelling as a Team Lead2m
Communicating Effectively with Prospects and Customers5m
Review: Prioritize Professional and Empathetic Communication3m
6 readings
Syllabus10m
Personal Branding: 4 Steps to Finding the "Real You"10m
Professionalism in the Workplace10m
Fred Kofman on Victim Mentality10m
Leading with Warmth10m
Focusing on the Customer10m
3 practice exercises
Practice Quiz - Communicating Effectively with Managers30m
Practice Quiz - Communicating Effectively with Teammates30m
Graded Quiz - Prioritizing Professional and Empathetic Communication30m
Week
2

Week 2

4 hours to complete

Speak With Confidence and Clarity

4 hours to complete
6 videos (Total 22 min), 6 readings, 5 quizzes
6 videos
Exuding Energy and Enthusiasm4m
How to Introduce Yourself2m
Driving Results through Active Listening3m
Delivering the Message with Skill5m
Review: Speak with Confidence and Clarity3m
6 readings
How to Converse Authentically10m
Operating from a Place of Enthusiasm10m
Amy Cuddy on Body Language 10m
5 Ways to Listen Better10m
Barriers to Listening10m
How to Mirror in Conversation10m
5 practice exercises
Practice Quiz - Mastering the Conversational Approach30m
Practice Quiz - Exuding Energy and Enthusiasm30m
Driving Results through Active Listening30m
Practice Quiz - Delivering the Message with Skill30m
Graded Quiz - Speaking with Confidence and Clarity30m
Week
3

Week 3

4 hours to complete

Empathize and Challenge in Written Communication

4 hours to complete
8 videos (Total 39 min), 2 readings, 4 quizzes
8 videos
PACE Email Prospecting: Conversational Selling through Written Communication5m
Starting with Key Messages and Action Items4m
Focusing on Concision and Clarity4m
Following Up with Ease4m
Strategies for Effective Meeting Follow-Up for SDRs4m
Review: Empathize and Challenge in Written Communication3m
Peer Review Instructions and Sample4m
2 readings
Writing Emails that Get Results10m
Playbook: Business Writing 10m
3 practice exercises
Maximizing the PACE Framework in Business Writing30m
Practice Quiz - Building Accountability in the Workplace30m
Practice Quiz - Focusing on Clarity and Concision30m
Week
4

Week 4

3 hours to complete

Hone Your Cultural Competency Skills in the Workplace

3 hours to complete
9 videos (Total 39 min), 1 reading, 3 quizzes
9 videos
Cultivating Diversity and Cultural Competency - Part 13m
Cultivating Diversity and Cultural Competency - Part 26m
Tapping into Multiple Points of View3m
Strategies for Empathizing with the Opposite Point of View5m
Communicating Across Differences5m
How to Find Common Language in a Team2m
Review: Hone Your Cultural Competency Skills in the Workplace2m
Peer Review Instructions and Sample4m
1 reading
The Strength of Diversity10m
2 practice exercises
Practice Quiz - Getting Results through Diverse Perspectives30m
Practice Quiz - Tapping into Multiple Points of View30m

About the Salesforce Sales Development Representative Professional Certificate

Salesforce Sales Development Representative

Frequently Asked Questions

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