This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack.
Practical Guide to Navigating Professional Relationships
This course is part of Salesforce Sales Development Representative Professional Certificate
3,862 already enrolled
Skills you'll gain
- Category: empathy
- Category: Proactivity
- Category: Creative Problem Solving
- Category: Coachability
- Category: Communication
Details to know
Add to your LinkedIn profile
15 quizzes, 2 assessments
Build your Business expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Salesforce
There are 5 modules in this course
Create the personal brand of a top performer and learn how to communicate effectively with managers, teammates, and customers.
15 videos6 readings2 quizzes
Develop concrete strategies for mastering the conversational approach and delivering your message with skill.
6 videos6 readings4 quizzes
Learn best practices for effective business communication, including habits to support actionability, clarity, concision, and follow-through.
8 videos2 readings3 quizzes
Deepen your professional relationships skills by learning to communicate across differences, tap into multiple points of view, and cultivate diversity and cultural competency.
9 videos1 reading2 quizzes
Set yourself up for success as an SDR by learning what to expect in the first three months on the job.
11 videos6 readings4 quizzes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.