Salesforce Sales Development Representative Professional Certificate

Salesforce Sales Development Representative Professional Certificate

Unlock your potential in tech sales. Build job-ready skills for an in-demand career as an entry-level Sales Development Representative (SDR). No degree or prior experience required.

Noorin Fazal
NaOmi Furukawa
Ernest Owusu

Instructors: Noorin Fazal

38,138 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(420 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months, 10 hours a week
Learn at your own pace
Earn degree credit

What you'll learn

  • Articulate the purpose of the Sales Development Representative role and develop strategies for your personal and professional success 

  • Prepare a professional portfolio and develop your personal brand to reflect your performance in the interview process

  • Apply the success-proven principles of the SV Academy Conversational Selling methodology

  • Problem-solve using the best-in-class tech tools of the SDR workflow

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills


Prepare for a career in Sales Development

  • Receive professional-level training from Salesforce
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Salesforce
  • Qualify for in-demand job titles: Sales Development Representative (SDR), Business Development Representative (BDR), Sales Representative
median U.S. salary for Sales Development
U.S. job openings in Sales Development

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

¹Lightcast™ Job Postings Report, United States, 7/1/22-6/30/23. ²Based on program graduate survey responses, United States 2021.


Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review


Professional Certificate - 5 course series

Groundwork for Success in Sales Development

Course 119 hours4.5 (368 ratings)

What you'll learn

  • Confidently articulate the purpose and power of the SDR role in the tech industry

  • Effectively select strategies and tools for developing a winning professional mindset

  • Justify strategies for time management and prioritization that yield results in your personal and professional life

  • Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships

Skills you'll gain

Category: Sales
Category: Cold Calling
Category: objection handling
Category: Sales Development
Category: cold emailing

Foundations for Interviewing with Confidence

Course 219 hours4.4 (71 ratings)

What you'll learn

  • Develop an understanding of the tech industry landscape in order to cultivate a long term career plan

  • Construct an intimate understanding of your audience and express a personal story that is unforgettable

  • Formulate a results-driven professional portfolio that showcases your track record and sets you apart from other candidates

  • Create a lasting impression through the interview process

Skills you'll gain

Category: Customer Relationship Management Software
Category: video prospecting
Category: Prospecting
Category: Sales Development
Category: sales engagement

Conversational Selling Playbook for SDRs

Course 325 hours4.8 (36 ratings)

What you'll learn

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale

  • Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity

  • Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies

  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email

Skills you'll gain

Category: Sales
Category: Time management
Category: Sales Development
Category: teamwork

Boosting Productivity through the Tech Stack

Course 429 hours4.2 (26 ratings)

What you'll learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Skills you'll gain

Category: Communication
Category: Proactivity
Category: Creative Problem Solving
Category: empathy
Category: Coachability

Practical Guide to Navigating Professional Relationships

Course 520 hours4.6 (34 ratings)

What you'll learn

Skills you'll gain

Category: Personal Advertisement
Category: Personal Branding
Category: Resume writing
Category: Audience
Category: interviewing


Noorin Fazal
5 Courses7,010 learners
NaOmi Furukawa
SV Academy
2 Courses44,814 learners

Offered by

SV Academy

Get a head start on your degree

When you complete this Professional Certificate, you can earn college credit if you are admitted and enroll in one of the following online degree programs.¹


Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Why people choose Coursera for their career

New to Business Essentials? Start here.


Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions