Salesforce
Salesforce Sales Development Representative Professional Certificate
Salesforce

Salesforce Sales Development Representative Professional Certificate

Unlock your potential in tech sales. Build job-ready skills for an in-demand career as an entry-level Sales Development Representative (SDR). No degree or prior experience required.

Noorin Fazal
NaOmi Furukawa
Ernest Owusu

Instructors: Noorin Fazal

38,138 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.5

(420 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months, 10 hours a week
Learn at your own pace
Earn degree credit

What you'll learn

  • Articulate the purpose of the Sales Development Representative role and develop strategies for your personal and professional success 

  • Prepare a professional portfolio and develop your personal brand to reflect your performance in the interview process

  • Apply the success-proven principles of the SV Academy Conversational Selling methodology

  • Problem-solve using the best-in-class tech tools of the SDR workflow

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Sales Development

  • Receive professional-level training from Salesforce
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Salesforce
  • Qualify for in-demand job titles: Sales Development Representative (SDR), Business Development Representative (BDR), Sales Representative
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$64,000+
median U.S. salary for Sales Development
¹
51,000+
U.S. job openings in Sales Development
¹

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

¹Lightcast™ Job Postings Report, United States, 7/1/22-6/30/23. ²Based on program graduate survey responses, United States 2021.

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Groundwork for Success in Sales Development

Course 119 hours4.5 (368 ratings)

What you'll learn

  • Confidently articulate the purpose and power of the SDR role in the tech industry

  • Effectively select strategies and tools for developing a winning professional mindset

  • Justify strategies for time management and prioritization that yield results in your personal and professional life

  • Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships

Skills you'll gain

Category: Sales
Category: Cold Calling
Category: objection handling
Category: Sales Development
Category: cold emailing

Foundations for Interviewing with Confidence

Course 219 hours4.4 (71 ratings)

What you'll learn

  • Develop an understanding of the tech industry landscape in order to cultivate a long term career plan

  • Construct an intimate understanding of your audience and express a personal story that is unforgettable

  • Formulate a results-driven professional portfolio that showcases your track record and sets you apart from other candidates

  • Create a lasting impression through the interview process

Skills you'll gain

Category: Customer Relationship Management Software
Category: video prospecting
Category: Prospecting
Category: Sales Development
Category: sales engagement

Conversational Selling Playbook for SDRs

Course 325 hours4.8 (36 ratings)

What you'll learn

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale

  • Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity

  • Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies

  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email

Skills you'll gain

Category: Sales
Category: Time management
Category: Sales Development
Category: teamwork

Boosting Productivity through the Tech Stack

Course 429 hours4.2 (26 ratings)

What you'll learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Skills you'll gain

Category: Communication
Category: Proactivity
Category: Creative Problem Solving
Category: empathy
Category: Coachability

Practical Guide to Navigating Professional Relationships

Course 520 hours4.6 (34 ratings)

What you'll learn

Skills you'll gain

Category: Personal Advertisement
Category: Personal Branding
Category: Resume writing
Category: Audience
Category: interviewing

Instructors

Noorin Fazal
Salesforce
5 Courses7,010 learners
NaOmi Furukawa
SV Academy
2 Courses44,814 learners

Offered by

Salesforce
SV Academy

Get a head start on your degree

When you complete this Professional Certificate, you can earn college credit if you are admitted and enroll in one of the following online degree programs.¹

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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

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Frequently asked questions