This is Course 4 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, and 3: Conversational Selling Playbook for SDRs.
This course is part of the Salesforce Sales Development Representative Professional Certificate
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About this Course
To be successful you should have completed the previous courses in this training.
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessWhat you will learn
Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce
Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow
Use sales intelligence tools to find prospects and optimize your workflow
Formulate bulletproof outreach strategies to engage with prospective customers
Skills you will gain
- Prospecting
- video prospecting
- Sales Development
- sales engagement
- Customer Relationship Management Software
To be successful you should have completed the previous courses in this training.
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Syllabus - What you will learn from this course
Tech Tool Basics for Sales Development
Ground Your Workflow with Salesforce
Optimize Your Workflow with Sales Intelligence Tools
Strategize, Interact, and Track with Sales Engagement Tools
About the Salesforce Sales Development Representative Professional Certificate

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