About this Course

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Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level

To be successful you should have completed the previous courses in this training.

Approx. 29 hours to complete
English

What you will learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Skills you will gain

Prospectingvideo prospectingSales Developmentsales engagementCustomer Relationship Management Software
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level

To be successful you should have completed the previous courses in this training.

Approx. 29 hours to complete
English

Offered by

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Salesforce

Placeholder

SV Academy

Syllabus - What you will learn from this course

Week
1

Week 1

3 hours to complete

Tech Tool Basics for Sales Development

3 hours to complete
10 videos (Total 40 min), 2 readings, 4 quizzes
10 videos
Course Introduction3m
Instructor Introduction Video2m
Introduction to the Mock Company3m
Turbocharging the SDR Workflow through Tech4m
Integrating Tech Tools into the SDR Workflow6m
Tools to Boost Productivity4m
Keeping Up with the Evolving Tech Stack4m
Becoming Savvy and Skillful with Tech Tools5m
Review of Week 1: Tech Tool Basics for Sales Development1m
2 readings
Syllabus10m
How to Schedule Emails with Boomerang for Gmail10m
4 practice exercises
Practice Quiz - Turbocharging the Workflow through Tech30m
Practice Quiz - Keeping Up with the Evolving Tech Stack30m
Practice Quiz - Becoming Savvy and Skilful With Tech Tools30m
Graded Quiz - Building Your Tech Stack30m
Week
2

Week 2

15 hours to complete

Ground Your Workflow with Salesforce.com

15 hours to complete
6 videos (Total 29 min), 17 readings, 4 quizzes
6 videos
Using CRM Tools Like a Pro5m
If It's Not in Salesforce, It Doesn't Exist4m
Using Salesforce with Strategy and Creativity4m
Transforming the Sales Experience through AI5m
Review of Week 2: Ground Your Workflow with Salesforce2m
17 readings
Introduction to Trailhead15m
Introduction to Salesforce.com1h 5m
Salesforce Classic vs. Lightning Experience10m
CRM Basics for Lightning Experience40m
Understanding the Basics of Sales Cloud40m
Build Connections and Relationships with Salesforce30m
Power Your Sales Process1h 15m
Visualize and Present Key Business Metrics1h 50m
Share and Collaborate with Chatter55m
Collaborate on the Go!45m
Improve Your Pipeline with Strategic Prospecting25m
Sell Effectively with Design Thinking25m
Use Design Thinking to Build Your Sales Pipeline25m
Amp Up Your Productivity with Better Digital Habits25m
Practical Guide: Get the Most out of Your Day3m
Imagining the Future of Sales10m
Close More Deals Using AI for Sales1h 25m
4 practice exercises
Practice Quiz - Understanding Basic Principles of Customer Relationship Management (CRM) Tools30m
Practice Quiz - Using Salesforce Like a Pro30m
Practice Quiz - Using Salesforce with Strategy and Creativity30m
Graded Quiz - Transforming the Sales Experience through AI30m
Week
3

Week 3

3 hours to complete

Optimize Your Workflow with Sales Intelligence Tools

3 hours to complete
8 videos (Total 40 min), 1 reading, 5 quizzes
8 videos
Introduction to Data Enrichment Tools4m
Using Data Enrichment Tools Like a Pro5m
Introduction to Call Analysis Tools3m
Introduction to Power Dialers5m
Introduction to LinkedIn Sales Navigator6m
SDR Best Prospecting Practice: LinkedIn Prospect List Development5m
Review of Week 3: Optimize Your Workflow with Sales Intelligence Tools2m
1 reading
Strategies for Effective Data Enrichment10m
5 practice exercises
Practice Quiz - Understanding the Basic Principles of Data Enrichment Tools30m
Practice Quiz - Using Data Enrichment Tools Like a Pro30m
Practice Quiz - Understanding Basic Principles of Calling Tools30m
Practice Quiz - Practicing with LinkedIn Sales Navigator30m
Graded Quiz - Optimizing Your Workflow with Data Enrichment Tools30m
Week
4

Week 4

2 hours to complete

Strategize, Interact, and Track with Sales Engagement Tools

2 hours to complete
3 videos (Total 11 min), 2 readings, 3 quizzes
3 videos
Using Sales Engagement Tools Like a Pro3m
Review of Week 4: Strategize, Interact, and Track with Sales Engagement Tools2m
2 readings
Introduction to Outreach Management10m
Concrete Strategies for Effective Sales Engagement10m
3 practice exercises
Practice Quiz - Conducting Outreach Using Sales Engagement Tools30m
Practice Quiz - Using Sales Engagement Tools Like a Pro30m
Graded Quiz - Strategize, Interact, and Track with Sales Engagement Tools30m

About the Salesforce Sales Development Representative Professional Certificate

Salesforce Sales Development Representative

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