Relationship Management

This course is part of the Leadership Development for Engineers Specialization

4.8
stars
255 ratings
•
63 reviews

David Van Kleeck

14,151 already enrolled

Offered By

Leadership Development for Engineers SpecializationRice University

About this Course

24,355 recent views

To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

Learner Career Outcomes

33%

got a tangible career benefit from this course

33%

got a pay increase or promotion

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 3 in the

Leadership Development for Engineers Specialization

Advanced Level

Approx. 23 hours to complete

English

Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish

Instructor

Instructor rating

4.8/5 (38 Ratings)

David Van Kleeck

Professor in the Practice of Engineering Leadership

Rice Center for Engineering Leadership

41,531 Learners

3 Courses

Learner Career Outcomes

33%

got a tangible career benefit from this course

33%

got a pay increase or promotion

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 3 in the

Leadership Development for Engineers Specialization

Advanced Level

Approx. 23 hours to complete

English

Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish

Offered by

Rice University

Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy.

Syllabus - What you will learn from this course

Content Rating97%(1,141 ratings)

Week

Week 1

1 hour to complete

Welcome

1 hour to complete

1 video (Total 2 min), 6 readings

5 hours to complete

Communication

Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.

5 hours to complete

11 videos (Total 33 min), 3 readings, 4 quizzes

11 videos

Observation and Objectives2m

Coaching vs Counseling5m

Providing Feedback2m

Consequences of Unskilled Communication3m

Strategies for Supportive Communication2m

Active Listening4m

Receiving Feedback2m

Communication Style1m

Tool box: Feedback Checklist3m

Dave's Journaling Topic - The Hammer2m

Summary1m

3 readings

Required Reading1h

Journaling Introduction10m

Journaling Topic30m

4 practice exercises

Coaching, Counseling & Feedback30m

Listening Skills30m

Journaling Reflective Quiz8m

Module 1 Quiz30m

Week

Week 2

4 hours to complete

Building Power and Influence

4 hours to complete

9 videos (Total 31 min), 2 readings, 4 quizzes

9 videos

Observation and Objectives2m

What Is It and Why Do We Want It?2m

Sources of Power5m

Influence Strategies5m

Neutralizing Influence Strategies8m

Self Assessment Discussion57s

Tool box - The Power of Saying Thank You2m

Dave's Journaling Topic - Upward Selling Story2m

Summary2m

2 readings

Required Reading1h

Journaling Topic20m

4 practice exercises

Sources of Power and Influence30m

Influence Strategies30m

Journaling Reflective Quiz4m

Module 2 Quiz30m

Week

Week 3

4 hours to complete

Managing Conflict

4 hours to complete

9 videos (Total 33 min), 2 readings, 4 quizzes

9 videos

Observation and Objectives1m

Sources and Effects of Conflict3m

Conflict Management Styles7m

Collaborative Problem Solving6m

Collaborative Problem Solving, Summarized3m

Tool box - Ladder of Inference5m

Self-Assessments1m

Dave's Journaling Topic - Ineffective Problem Solving Example2m

Summary1m

2 readings

Required Reading30m

Journaling Topic20m

4 practice exercises

Conflict Management Styles30m

Collaborative Problem Solving30m

Journaling Reflective Quiz30m

Module 3 Quiz30m

5 hours to complete

Managing Conflict: Lesson Choices

Choice 1: Engineer Interview | Choice 2: Movie Review

5 hours to complete

Week

Week 4

4 hours to complete

Conducting Effective Meetings

4 hours to complete

9 videos (Total 24 min), 3 readings, 4 quizzes

9 videos

Observation and Objectives1m

Types of Meetings2m

Purposes of Meetings2m

Pre-Meeting Planning3m

Conducting the Meeting4m

Post Meeting Actions1m

Tool box: Getting out of the Ditch3m

Dave's Journaling Topic - Ineffective Meeting Example2m

Summary1m

3 readings

Required Reading30m

Journaling Topic30m

End-Course Survey10m

4 practice exercises

Types and Purposes of Meetings30m

Meeting Preparation and Conduct30m

Journaling Reflective Quiz30m

Module 4 Quiz30m

Reviews

4.8

63 reviews

5 stars
77.34%
4 stars
21.87%
3 stars
0.78%

TOP REVIEWS FROM RELATIONSHIP MANAGEMENT

by JLJul 7, 2019

Dr. David Van Kleeck is a great instructor! He is straight to the point but in a fun, engaging manner. He packs a ton of information and good examples of ideas about leadership.

by GCMar 10, 2021

I discovered the importance of supportive communication and how to practice it at work but also in the private life and the difference between coaching and counselling.

by SAJan 2, 2018

Great introduction material with some personal reflection and understanding of communication styles, counselling vs coaching techniques.

by SRJul 30, 2020

This is a very good course and it will helps us to maintain the strong relationship with the team members in any organization.

View all reviews

About the Leadership Development for Engineers Specialization

Engineers wanting to advance their careers must be able to lead teams effectively.

This Specialization is designed for professional engineers who are interested in advancing into leadership and management roles. You’ll develop awareness of your own strengths and weaknesses as a leader, and you’ll learn to leverage your strengths and control for your weaknesses when you’re placed in charge of a team or project. You’ll also learn to manage relationships with your team members and colleagues through proven coaching, mentoring, and conflict resolution techniques, and you’ll master goal-setting and planning methods designed to set you and your team up for success. Finally, you’ll learn how to set up a creative environment for your team, and how to motivate each team member to reach his or her potential.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
Will I earn university credit for completing the Course?
This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

More questions? Visit the Learner Help Center.

Relationship Management

About this Course

Learner Career Outcomes

33%

33%

Instructor

David Van Kleeck

Learner Career Outcomes

33%

33%

Offered by

Rice University

Syllabus - What you will learn from this course

Week 1

Welcome

Communication

Week 2

Building Power and Influence

Week 3

Managing Conflict

Managing Conflict: Lesson Choices

Week 4

Conducting Effective Meetings

Reviews

TOP REVIEWS FROM RELATIONSHIP MANAGEMENT

About the Leadership Development for Engineers Specialization

Frequently Asked Questions

Start or advance your career

Browse popular topics

Upskill your team

Earn a degree or certificate online

Coursera

Community

More

Relationship Management

About this Course

Learner Career Outcomes

33%

33%

Instructor

David Van Kleeck

Learner Career Outcomes

33%

33%

Offered by

Rice University

Syllabus - What you will learn from this course

Week 1

Welcome

Communication

Week 2

Building Power and Influence

Week 3

Managing Conflict

Managing Conflict: Lesson Choices

Week 4

Conducting Effective Meetings

Reviews

TOP REVIEWS FROM RELATIONSHIP MANAGEMENT

About the Leadership Development for Engineers Specialization

Frequently Asked Questions

Coursera Footer

Start or advance your career

Browse popular topics

Upskill your team

Earn a degree or certificate online

Coursera

Community

More