To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.
This course is part of the Leadership Development for Engineers Specialization
Relationship Management
Offered By
Syllabus - What you will learn from this course
Week
11 hour to complete
Welcome
1 video (Total 2 min), 6 readings
1 video
6 readings
Course Icon Legend3m
Syllabus10m
Writing Assignment Choices15m
Discussion Forum Guidelines10m
Required Materials10m
Pre-Course Survey10m
4 hours to complete
Communication
Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.
11 videos (Total 33 min), 3 readings, 4 quizzes
11 videos
Coaching vs Counseling5m
Providing Feedback2m
Consequences of Unskilled Communication3m
Strategies for Supportive Communication2m
Active Listening4m
Receiving Feedback2m
Communication Style1m
Tool box: Feedback Checklist3m
Dave's Journaling Topic - The Hammer2m
Summary1m
3 readings
Required Reading1h
Journaling Introduction10m
Journaling Topic30m
4 practice exercises
Coaching, Counseling & Feedback10m
Listening Skills10m
Journaling Reflective Quiz8m
Module 1 Quiz30m
Week
23 hours to complete
Building Power and Influence
9 videos (Total 31 min), 2 readings, 4 quizzes
9 videos
What Is It and Why Do We Want It?2m
Sources of Power5m
Influence Strategies5m
Neutralizing Influence Strategies8m
Self Assessment Discussion57s
Tool box - The Power of Saying Thank You2m
Dave's Journaling Topic - Upward Selling Story2m
Summary2m
2 readings
Required Reading1h
Journaling Topic20m
4 practice exercises
Sources of Power and Influence10m
Influence Strategies10m
Journaling Reflective Quiz4m
Module 2 Quiz30m
Week
33 hours to complete
Managing Conflict
9 videos (Total 33 min), 2 readings, 4 quizzes
9 videos
Sources and Effects of Conflict3m
Conflict Management Styles7m
Collaborative Problem Solving6m
Collaborative Problem Solving, Summarized3m
Tool box - Ladder of Inference5m
Self-Assessments1m
Dave's Journaling Topic - Ineffective Problem Solving Example2m
Summary1m
2 readings
Required Reading30m
Journaling Topic20m
4 practice exercises
Conflict Management Styles10m
Collaborative Problem Solving10m
Journaling Reflective Quiz2m
Module 3 Quiz30m
5 hours to complete
Managing Conflict: Lesson Choices
Choice 1: Engineer Interview | Choice 2: Movie Review
2 quizzes
Week
43 hours to complete
Conducting Effective Meetings
9 videos (Total 24 min), 3 readings, 4 quizzes
9 videos
Types of Meetings2m
Purposes of Meetings2m
Pre-Meeting Planning3m
Conducting the Meeting4m
Post Meeting Actions1m
Tool box: Getting out of the Ditch3m
Dave's Journaling Topic - Ineffective Meeting Example2m
Summary1m
3 readings
Required Reading30m
Journaling Topic30m
End-Course Survey10m
4 practice exercises
Types and Purposes of Meetings6m
Meeting Preparation and Conduct6m
Journaling Reflective Quiz2m
Module 4 Quiz30m
4.7
15 ReviewsTop reviews from Relationship Management
Dr. David Van Kleeck is a great instructor! He is straight to the point but in a fun, engaging manner. He packs a ton of information and good examples of ideas about leadership.
Very good course. I recommend it to all the Engineers with all levels of experience.
Instructor
David Van Kleeck
Professor in the Practice of Engineering LeadershipRice Center for Engineering Leadership
About Rice University
Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy.
About the Leadership Development for Engineers Specialization
Engineers wanting to advance their careers must be able to lead teams effectively.
This Specialization is designed for professional engineers who are interested in advancing into leadership and management roles. You’ll develop awareness of your own strengths and weaknesses as a leader, and you’ll learn to leverage your strengths and control for your weaknesses when you’re placed in charge of a team or project. You’ll also learn to manage relationships with your team members and colleagues through proven coaching, mentoring, and conflict resolution techniques, and you’ll master goal-setting and planning methods designed to set you and your team up for success. Finally, you’ll learn how to set up a creative environment for your team, and how to motivate each team member to reach his or her potential.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
Coursera provides universal access to the world’s best education,
partnering with top universities and organizations to offer courses online.
© 2019 Coursera Inc. All rights reserved.
