This course is part of the Goodwill® Career Coach and Navigator Professional Certificate

Goodwill Academy

Offered By

Goodwill® Career Coach and Navigator Professional CertificateGoodwill Industries International

About this Course

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To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers.
By the end of the course, you will be able to: 
1. Assist people who desire to pursue a career, make a career change, or work towards career advancement.
2. Guide people in finding relevant employment opportunities that meet their needs and the labor market.
3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters.
4. Help people develop interviewing skills.

To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

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Course 3 of 4 in the

Goodwill® Career Coach and Navigator Professional Certificate

Beginner Level

High school diploma or GED, a passion to help people and basic computer skills and internet navigation experience

Approx. 17 hours to complete

English

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Skills you will gain

Occupational guidance
onboarding preparation
resume preparation
Networking

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 3 of 4 in the

Goodwill® Career Coach and Navigator Professional Certificate

Beginner Level

High school diploma or GED, a passion to help people and basic computer skills and internet navigation experience

Approx. 17 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Goodwill Academy

1,543 Learners

4 Courses

Offered by

Goodwill Industries International

Goodwill Industries® has helped people go to work since 1902. We provide employment, job training and other community-based programs for people looking to advance their careers, build their skills and further their education. Learn more about our organization by checking out the list of resources below. Goodwill® is a registered trademark of Goodwill Industries International, Inc. (GII). All rights reserved.

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Syllabus - What you will learn from this course

Week1

Week 1

4 hours to complete

Career Navigation

Depending on their circumstance, clients may seek traditional employment opportunities such as part-time or full-time work, while others may require more creative ways to earn an income. Successful coaches will listen carefully to their clients' needs and connect them to the right opportunities. In this module, you will explore various income opportunities such as entrepreneurship and working in the gig economy and learn how to provide career guidance to help clients make informed decisions about their career paths.

4 hours to complete

8 videos (Total 45 min), 5 readings, 3 quizzes

8 videos

Crisis Counseling4mAssess Social Services Needs5mMotivational Interviewing8mOvercoming Obstacles3mOccupational Guidance6mCareer Coaching7mCareer Advancement5mSustainable Income5m

5 readings

Welcome to the Course10mCrisis Counseling Case Study20mMotivational Interviewing Example5mCareer Coaching Case Study20mThe Gig Economy Case Study20m

3 practice exercises

Assessing and Addressing Basic Needs Quiz30mProviding Career Guidance Quiz30mCareer Navigation and Guidance Quiz30m

Week2

Week 2

4 hours to complete

Guiding Clients in Their Job Search

As the job market evolves, your job search approach must evolve to meet the needs of your clients. Today, many job seekers use online job search tools to build their networks and express themselves to a wide variety of potential employers. In this module, you will learn how to help job seekers use the latest online job search tools, guide them on creating an elevator pitch and help them manage their personal brands.

4 hours to complete

11 videos (Total 57 min), 4 readings, 3 quizzes

11 videos

Data Sources for Career Exploration4mHiring Events4mEmployer or National Job Boards5mLooking for Jobs Outside Traditional Employment3mGathering Contacts4mInformational Interviews5mDesigning and Executing a Networking Plan6mSecondary Education and GEDs5mHigher Education7mCredentialing Programs7mWorkforce Development4m

4 readings

Career Exploration5mInternships, Apprenticeships and Volunteer Positions20mNetworking Events - How to Get Interviews20mCareer Ladders vs. Lattices20m

3 practice exercises

Job Search Tools for Today Quiz30mNetworking Success Quiz30mJob Search Planning and Lifelong Learning Quiz30m

Week3

Week 3

4 hours to complete

Cover Letters, Resumes, Portfolios and Interviewing

4 hours to complete

13 videos (Total 61 min), 4 readings, 3 quizzes

13 videos

Writing Cover Letters3mTypes of Resumes4mDeveloping Broad-Based Resumes4mBuilding Work and Skill Portfolios5mCreating Personal Brands4mSocial Media Presence4mManaging an Online Identity4mLinkedIn Profiles5mResearching Companies Before Interviewing5mInterview Types and Styles6mSkill- and Competency-Based Interviews4mInterview Strategies6mThe Impact of Thank You1m

4 readings

How to Write an Effective Resume20mPoor Social Media Presence Example20mQuestions to Ask After an Interview5mHow to Prepare for Interviews20m

3 practice exercises

Preparing for Success Quiz30mPersonal Branding and Social Presence Quiz30mStrategies for Successful Interviews Quiz30m

Week4

Week 4

5 hours to complete

Success in the Workplace

5 hours to complete

14 videos (Total 63 min), 4 readings, 4 quizzes

14 videos

Having a Successful First Day5mOnboarding Essentials4mObtaining Identification Documents5mCompleting Tax Documents5mContractors and Taxes4mIdentifying Your Support Team5mReaching Out to Career Navigators3mNavigating Financial Conversations4mIntroduction to Employment Benefits4mIf the Client Doesn’t Have a Bank Account3mPreparing for The Benefits Cliff3mPayday Loans3mBanking and Financial Resources4mNegotiation Skills and Techniques4m

4 readings

Tax Resources20mNavigating the Benefits Cliff20mNegotiation Practice5mBuilding Confidence20m

3 practice exercises

Preparing for Onboarding Success Quiz30mUnderstanding Finances and Benefits Quiz30mSetting the Stage for Success Quiz30m

About the Goodwill® Career Coach and Navigator Professional Certificate

Are you passionate about helping people change their lives with skills and jobs so they can earn a good living and feel fulfilled by the work they do? Do you want a rewarding career that advances equity and helps strengthen communities? Explore a new career as a Career Coach or Navigator where you can help others develop the skills and confidence to pursue their next career move.

This Professional Certificate includes four beginner-level courses to help you build skills that prepare you for an entry-level job as a Career Coach or Navigator. You will learn from professionals who work as Career Coaches or Navigators and gain insights from the job seekers and career advancers they serve. By the end of the program, you will be able to: Explain the foundational concepts of Career Coaching and Navigating. Familiarize clients with the Career Coaching and Navigation experience. Discover career possibilities for Career Navigators and Career Coaches. Describe common Career Development theories, models, and tools. Summarize Coaching Agreements and Career Service Plans. Identify professional and ethical standards. Describe human-centered approaches to Career Coaching and Navigating.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Who is this program for?
This program is for anyone interested in becoming a career coach or navigator. It may also be of interest to educators or human resource professionals who want to improve their ability to support people who are building skills and advancing careers.
What background knowledge is necessary?
High school diploma or GED; a passion to help people; basic computer skills and internet navigation experience; some knowledge of word processing, spreadsheets, presentations and email; typing skills
What does a career navigator do?
A career navigator forms a trusting relationship with diverse clients as they move through their career journey. They work on the case management of clients and help them prepare for jobs and careers.
Is this course completely online?
Yes, it is completely online. You can access your lectures and readings anytime and anywhere via the web or your mobile device.
Which jobs does this program prepare for?
This program prepares you for jobs in career coaching, career navigation and career counseling that may be available in a wide array of industries and sectors.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

More questions? Visit the Learner Help Center.

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