University of Michigan
Service Transformed: Lessons in U.S. Veteran Centered Care
University of Michigan

Service Transformed: Lessons in U.S. Veteran Centered Care

Taught in English

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2,313 already enrolled

Course

Gain insight into a topic and learn the fundamentals

Monica Lypson, M.D., M.H.P.E.
Paula Ross, Ph.D.

Instructors: Monica Lypson, M.D., M.H.P.E.

4.1

(17 reviews)

Intermediate level
Some related experience required
25 hours to complete
3 weeks at 8 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand the origins of Academic Medical Centers and Veterans Administration affiliations.

  • Recognize and manage the influence of bias and stereotypes in patient-provider interactions.

Details to know

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Assessments

14 quizzes

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There are 7 modules in this course

Unit 1 highlights the relationship between Academic Medical Centers and Veterans Health Administration and provides an overview of knowledge of the military and basic demographic of U.S. veterans.

What's included

5 videos3 readings2 quizzes2 peer reviews1 discussion prompt

Unit 2 provides clear instruction on conceptual differences between determinants of health and health disparities and health care disparities; illustrate individual-based and system-based sources of health disparities for veterans.

What's included

3 videos1 reading2 quizzes2 peer reviews1 discussion prompt

Unit 3 outlines the fundamental principles of patient-centeredness and cultural competence in health care, provide tools to develop self-awareness of individual assumptions, stereotypes and biases that influence the medical encounter and deliver activities that help learners acknowledge the importance of patients’ values, culture, and beliefs in improving health care.

What's included

2 videos1 reading2 quizzes3 peer reviews1 discussion prompt

Unit 4 illustrates the role of empathy in health care delivery, using key experiences, concerns and perspectives of U.S. military veterans as a clinical context. This unit also describes the relationship between medical history taking and health care delivery as well as develops knowledge in areas related to military and veteran centered care.

What's included

2 videos1 reading2 quizzes1 peer review1 discussion prompt

Unit 5 allows learners to use everything they have learned and apply those principles to improving assessment and triage skills for patients with post-traumatic stress disorder (PTSD) and traumatic brain injury (TBI) and identifying anxiety and depression.

What's included

2 videos1 reading2 quizzes1 peer review1 discussion prompt

Unit 6 highlights the importance of partnership and collaboration across professional disciplines to enhance veteran centered to achieve optimal health.

What's included

2 videos1 reading2 quizzes2 peer reviews1 discussion prompt

Unit 7 highlights the importance of partnership and collaboration across professional disciplines to enhance veteran centered care.

What's included

3 videos3 readings2 quizzes1 peer review1 discussion prompt

Instructors

Monica Lypson, M.D., M.H.P.E.
University of Michigan
1 Course2,313 learners
Paula Ross, Ph.D.
University of Michigan
1 Course2,313 learners

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Learner reviews

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4.1

17 reviews

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JQ
5

Reviewed on Aug 8, 2016

RR
5

Reviewed on Dec 3, 2022

CM
5

Reviewed on Mar 29, 2018

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