University of Pennsylvania

Managing Social and Human Capital

Peter Cappelli
Michael Useem

Instructors: Peter Cappelli

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Gain insight into a topic and learn the fundamentals.
4.5

(2,526 reviews)

Beginner level
No prior experience required
Flexible schedule
Approx. 7 hours
Learn at your own pace
95%
Most learners liked this course
Gain insight into a topic and learn the fundamentals.
4.5

(2,526 reviews)

Beginner level
No prior experience required
Flexible schedule
Approx. 7 hours
Learn at your own pace
95%
Most learners liked this course

Details to know

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Assessments

4 assignments

Taught in English

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This course is part of the Business Foundations Specialization
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There are 4 modules in this course

In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.

What's included

8 videos1 reading1 assignment1 discussion prompt

This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.

What's included

6 videos1 reading1 assignment

In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.

What's included

5 videos1 reading1 assignment

This module was created to describe the influence of an organization's architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module you will be able to identify key steps in which you can lead change within your organization.

What's included

6 videos1 reading1 assignment

Instructors

Instructor ratings
4.6 (260 ratings)
Michael Useem
University of Pennsylvania
2 Courses69,971 learners

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