About this Course
4.6
41 ratings
5 reviews
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 8 hours to complete

Suggested: 2-3 hours per week...
Available languages

English

Subtitles: English
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 8 hours to complete

Suggested: 2-3 hours per week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
2 hours to complete

Motivation and Reward

In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees. ...
Reading
6 videos (Total 63 min), 1 reading, 1 quiz
Video6 videos
Motivation10m
Motivation: Agency Theory Examples6m
Designing Incentive Systems17m
Hiring10m
Managing Performance and the Appraisal Process13m
Reading1 reading
Reading: PDFs of Module 1 Slides10m
Quiz1 practice exercise
Managing Performance, Motivation, and Hiring Quiz20m
Week
2
Hours to complete
1 hour to complete

Task, Jobs, and Systems of Work

This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real-world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity....
Reading
6 videos (Total 55 min), 1 reading, 1 quiz
Video6 videos
How to Design Jobs11m
Drawbacks and Rethinking Job Design12m
Engineers and Psychologists: A Battle for Designing Jobs7m
Lessons from the Japanese and Auto Industries14m
Systems of Work6m
Reading1 reading
PDFs of Module 2 Slides10m
Quiz1 practice exercise
Tasks and Designing Jobs Quiz20m
Week
3
Hours to complete
1 hour to complete

Making Good and Timely Management Decisions

In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision-making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to make good and timely management decisions and build a higher performing team. ...
Reading
5 videos (Total 53 min), 1 reading, 1 quiz
Video5 videos
Making a Good and Timely Decision7m
Making a Good and Timely Decision - US Examples10m
Another Example: Fighting a Fire15m
After Action Review and Summary6m
Reading1 reading
PDFs of Module 3 Slides10m
Quiz1 practice exercise
Decision Making Quiz20m
Week
4
Hours to complete
2 hours to complete

Designing and Changing the Organization's Architecture

This module was created to describe the influence of an organizations architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module, you will be able to identify key steps in which you can lead change within your organization....
Reading
6 videos (Total 61 min), 1 reading, 1 quiz
Video6 videos
Performance: Pay and Promotion6m
Organizational Design5m
David Pottruck and Charles Schwab Example10m
Managing People14m
Manager's Template for Human and Social Capital4m
Reading1 reading
PDFs of Module 4 Slides10m
Quiz1 practice exercise
Organization Design, Architecture, and Managing Quiz20m
4.6
5 ReviewsChevron Right

Top Reviews

By DDJul 9th 2018

Gives decent understanding on what management is. Boosts confidence levels and helps doing right things and thought process.

By OEMay 15th 2018

Great and professional instructors, wonderful and scopeful curriculum and enriching course!

Instructors

Avatar

Michael Useem

Professor of Management and Director of the Center for Leadership and Change Management
The Wharton School
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Peter Cappelli

Professor of Management, Director, Center for Human Resources
The Wharton School

About University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

About the The Business of Health Care Specialization

This Specialization was designed to help you keep pace with the rapidly changing world of health and health care. Through partnership with Wharton and Penn Medicine, you’ll learn from experts in business acumen, health care management, and health care policy to develop the skills you’ll need to successfully navigate the quickly evolving landscape of this fast-growing field.* By the end of this specialization, you will have a strong foundational understanding of the American health care system, along with the basic financial and management skills to make better, well-informed decisions that improve the cost and quality of the health care you or your enterprise provides. *The employment of medical and health services managers is projected to grow 17% from 2014 to 2024, significantly faster than the average for all occupations. Source: Bureau of Labor Statistics, US Department of Labor. “Occupational Outlook handbook 2016-17 Edition. Medical and Health Services Managers.”...
The Business of Health Care

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.