About this Course
4.7
29 ratings
2 reviews
Specialization
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100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 8 hours to complete

Suggested: 13 hours/week...
Available languages

English

Subtitles: English...
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 8 hours to complete

Suggested: 13 hours/week...
Available languages

English

Subtitles: English...

Syllabus - What you will learn from this course

Week
1
Hours to complete
2 hours to complete

Module 1

This module was designed to give you a foundational knowledge of health care operations and methods of optimization. You’ll examine the provider-patient relationship and learn how a provider can improve performance measures for the patient by analyzing the different types of performance metrics such as patient-centric, operations, and financial measures. Through discussing the different types of inefficiencies such as waste, variability, and inflexibility, you’ll be able to optimize performance and service. You’ll also learn how to gauge patient flow by flow rate, flow time, and inventory, and be able to map processes using a flow diagram and a Gantt chart. By the end of this module, you’ll be better able to calculate the financial viability of a health care provider using Key Performance Indicators (KPI) and create a framework to assess and optimize performance....
Reading
9 videos (Total 84 min), 1 reading, 1 quiz
Video9 videos
Introduction: The Provider Perspective5m
Trade-offs, Strategy, System Inhibitors10m
Inventory, Flow Rate, and Flow Time6m
Mapping Processes with Flow Diagrams6m
Lean Operations and Waste10m
The Curse of Variability11m
Financial Viability12m
Finding the Value Drivers11m
Reading1 reading
PDFs of Module 1 Slides10m
Quiz1 practice exercise
Module 1 Quiz20m
Week
2
Hours to complete
2 hours to complete

Module 2

In this module, you’ll see how techniques in innovation that originally developed outside of health care can be deployed successfully in health care systems and organizations. Using your understanding of optimizing heath care operations, you’ll be able to apply innovative techniques into a more traditional ecosystem of health care. You’ll learn how innovative researchers and clinicians changed some of the more grounded approaches to health care. Through analyzing the scientific method, you’ll be able to craft a hypothesis statement of your innovative idea and identify key assumptions in your statement to test first. By the end of this module, you’ll be able to successfully assess the value and plausibility of the hypothesis of your innovation, and effectively utilize successful instances of innovation to your health care practice. ...
Reading
5 videos (Total 64 min), 1 reading, 1 quiz
Video5 videos
Spotlight on Success15m
Researchers and Clinicians as Innovators12m
Changing Approaches to Health Care11m
Crafting a Hypothesis11m
Reading1 reading
PDFs of Module 2 Slides10m
Quiz1 practice exercise
Module 2 Quiz20m
Week
3
Hours to complete
1 hour to complete

Module 3

In this module, you’ll examine the practice of evaluation and how it is applied to health policy and programs. You’ll gain a better understanding of the need for evaluations in an ever-changing health care environment, and the importance of control groups to combat selection bias that may skew the findings of an evaluation. You’ll explore different methods to conducting an evaluation, the types of questions an evaluation aims to answer, and the difference between effectiveness and efficacy. By the end of this module, you’ll understand the theoretical framework behind an evaluation and be able to employ an evaluation to better analyze the effectiveness of your health care organization....
Reading
6 videos (Total 48 min), 1 reading, 1 quiz
Video6 videos
Evidence-Based Policy Making7m
What is Evaluation?6m
Approaches to Evaluation5m
Efficacy and Effectiveness10m
Alternative Designs8m
Reading1 reading
PDFs of Module 3 Slides10m
Quiz1 practice exercise
Module 3 Quiz20m
Week
4
Hours to complete
1 hour to complete

Module 4

This module was designed to highlight the importance of behavioral economics in health care practice and how to utilize behavioral economic theory to optimize the operations of your health care organization. You’ll explore Expected Utility Theory and the different types of Prospect theory such as Reference Dependence, Diminished Sensitivity, and Loss Aversion in the context of health care. By studying real-life examples of Default Bias and Increased Cost Sharing case studies, you’ll establish a framework for health care interventions that will be effective and successful after implementation. By the end of this module, you’ll be better able to determine the theoretical basis for certain health care practices such as nudge units and whether such practices would benefit your organization. ...
Reading
7 videos (Total 49 min), 1 reading, 1 quiz
Video7 videos
Economics, Rationality, and Prospect Theory9m
Behavioral Biases and Asymmetric Paternalism8m
Introduction to Choice Architecture7m
Standard Incentives8m
Introduction: Framework for Intervention3m
Nudge Units and Some of Their Successes6m
Reading1 reading
PDFs of Module 4 Slides10m
Quiz1 practice exercise
Module 4 Quiz20m
4.7
2 ReviewsChevron Right

Top Reviews

By AKJul 21st 2018

The best course on Healthcare Management ever!!! Kudos to Penn Med Wharton Online team for putting together such an amazing course!!!

Instructors

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Christian Terwiesch

Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management
The Wharton School
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Amol S. Navathe, MD, PhD

Assistant Professor of Medical Ethics and Health Policy
Department of Medical Ethics and Health Policy
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David A. Asch, MD, MBA

Professor of Medicine and Professor of Medical Ethics and Health Policy
Department of Medicine
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Roy Rosin, MBA

Chief Innovation Officer
Penn Medicine
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Kevin Volpp, MD, PhD

Professor of Medicine, Division of Health Policy / Professor of Health Care Management
Perelman School of Medicine / The Wharton School

About University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

About the The Business of Health Care Specialization

This Specialization was designed to help you keep pace with the rapidly changing world of health and health care. Through partnership with Wharton and Penn Medicine, you’ll learn from experts in business acumen, health care management, and health care policy to develop the skills you’ll need to successfully navigate the quickly evolving landscape of this fast-growing field.* By the end of this specialization, you will have a strong foundational understanding of the American health care system, along with the basic financial and management skills to make better, well-informed decisions that improve the cost and quality of the health care you or your enterprise provides. *The employment of medical and health services managers is projected to grow 17% from 2014 to 2024, significantly faster than the average for all occupations. Source: Bureau of Labor Statistics, US Department of Labor. “Occupational Outlook handbook 2016-17 Edition. Medical and Health Services Managers.”...
The Business of Health Care

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.