Microsoft
Microsoft IT Support Specialist Professional Certificate
Microsoft

Microsoft IT Support Specialist Professional Certificate

Launch your career as an IT support specialist. Build job-ready skills for an in-demand career in information technology in as little as 3 months. No prior experience required to get started.

Taught in English

Some content may not be translated

 Microsoft

Instructor: Microsoft

2,772 already enrolled

Included with Coursera Plus

Professional Certificate - 6 course series

Earn a career credential that demonstrates your expertise

4.8

(35 reviews)

Beginner level

Recommended experience

3 months at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology systems analysis and maintenance.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT scenarios.

  • Demonstrate a holistic understanding of IT support, combining hardware, software, networking, and security concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT issues within a practical business scenario.

Details to know

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Recently updated!

May 2024

Professional Certificate - 6 course series

Earn a career credential that demonstrates your expertise

4.8

(35 reviews)

Beginner level

Recommended experience

3 months at 10 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Information Technology

  • Receive professional-level training from Microsoft
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Microsoft
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Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

¹Based on Coursera learner outcome survey responses, United States, 2021.

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Earn 50% off your Certification Exam (MS-900)

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Professional Certificate - 6 course series

Introduction to Computers

Course 116 hours4.9 (39 ratings)

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Category: Cloud Computing Security
Category: Network Monitoring
Category: Network Security
Category: Security Mitigation
Category: Computer Network Infrastructure

Introduction to Secure Networking

Course 225 hours4.7 (15 ratings)

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Category: Virtual Private Network (VPN)
Category: Cybersecurity
Category: Password Management
Category: Privacy settings
Category: Multi-Factor Authentication

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Category: Data Back-up and Recovery
Category: IT Security
Category: Hardware configuration
Category: Data Management
Category: Software Set-up

Cybersecurity and Privacy

Course 413 hours

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn various password management strategies, including the use of password managers, multi-factor authentication (MFA), and password policies.

  • Understand the functionality of login keychains on different platforms and how they contribute to cybersecurity.

Skills you'll gain

Category: Network Connectivity
Category: System Maintenance
Category: Diagnostics
Category: Troubleshooting

The Microsoft 365 Ecosystem

Course 50 minutes

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Computer Architecture
Category: Cybersecurity
Category: Computer hardware
Category: Computer Software
Category: Operating Systems

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems.

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments.

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security.

Skills you'll gain

Category: Microsoft 365
Category: Digital Platform Security
Category: Endpoint Security
Category: Integrating Automation Tools

Instructor

 Microsoft
Microsoft
92 Courses725,173 learners

Offered by

Microsoft

Why people choose Coursera for their career

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Learner since 2018
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Learner since 2020
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Learner since 2021
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Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

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