In this course, you'll explore Microsoft 365's Ecosystem, including Office applications, collaboration tools, and cloud-based services. You’ll analyze how Microsoft 365 applications seamlessly integrate to enhance business productivity and security, ensuring a comprehensive understanding of their interconnected roles. Take this opportunity to delve into Microsoft 365's automation tools, and discover how to utilize them to streamline workflows and boost overall efficiency.
The Microsoft 365 Ecosystem
The Microsoft 365 Ecosystem
This course is part of multiple programs.
Taught in English
Instructor: Microsoft
Included with 
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
17 hours (approximately)
Flexible schedule
Learn at your own pace
What you'll learn
Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
23 assignments
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
17 hours (approximately)
Flexible schedule
Learn at your own pace
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
In this module, you'll explore the primary components and services of Microsoft 365, a cloud-based suite offering a vast array of tools and capabilities for collaboration, productivity, and security. You'll learn the functionalities of Microsoft 365 apps and services, including Office 365 applications, Microsoft Teams, Microsoft Outlook, OneDrive, and SharePoint. The focus will be on utilizing these applications and services for creating, communicating, collaborating, and managing tasks efficiently. By the conclusion of this module, you'll be equipped to identify and articulate the core components and services of Microsoft 365 and their role in enhancing work efficiency.
What's included
13 videos13 readings7 assignments1 discussion prompt
In this module, you'll learn about application integration, and then discover how to seamlessly integrate Microsoft Office applications with each other and with third-party applications employing various features and tools for integration. The focus will be on how integration improves user experience and productivity within the Microsoft Office suite and enables streamlined workflows across different applications and platforms. After completing this module, you'll be able to demonstrate the integration of Microsoft Office with other applications and Microsoft Teams.
What's included
12 videos7 readings7 assignments
This module addresses the essential themes of security and automation within the digital workspace, emphasizing the need for protecting data and optimizing work processes. You'll explore foundational concepts of digital security, understanding how to safeguard information and systems against potential threats. Additionally, the module will introduce basic principles of automating repetitive tasks and processes to improve efficiency and accuracy in daily operations. By the end of this module, you'll understand the importance of implementing security measures and automation strategies to enhance operational productivity and resilience.
What's included
11 videos8 readings6 assignments
In this module, you'll engage in a project to recommend Microsoft 365 services for a commercial entity. You'll analyze the entity's needs, select suitable service tiers, and highlight the benefits of key Microsoft 365 applications and security features to support the entity's productivity and collaborative efforts.
What's included
2 videos3 readings3 assignments1 discussion prompt1 plugin
Recommended if you're interested in Support and Operations
Microsoft
Microsoft
Google Cloud
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Support and Operations? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.