This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.
Technical Diagnostics and Troubleshooting Techniques
Technical Diagnostics and Troubleshooting Techniques
This course is part of multiple programs.
Taught in English
Instructor: Microsoft
Included with 
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
3 hours (approximately)
Flexible schedule
Learn at your own pace
What you'll learn
Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems.
Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments.
Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
3 assignments
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
3 hours (approximately)
Flexible schedule
Learn at your own pace
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 2 modules in this course
In this module, you'll be introduced to the concept and importance of troubleshooting, problem-solving strategies and models, and the common hardware issues that may arise in a computer system.
What's included
6 readings1 assignment1 discussion prompt
In this module, you'll be given the opportunity to apply your troubleshooting knowledge and skills to a realistic and complex problem. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome.
What's included
4 videos2 readings2 assignments1 peer review
Recommended if you're interested in Support and Operations
Microsoft
Microsoft
Google Cloud
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Support and Operations? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.