Coursera Instructor Network
Technical Troubleshooting: Diagnostics, Networks, Customers
Coursera Instructor Network

Technical Troubleshooting: Diagnostics, Networks, Customers

Luca Berton

Instructor: Luca Berton

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Analyze and resolve complex software issues using systematic approaches.

  • Evaluate network performance and troubleshoot intricate problems using advanced tools and techniques.

  • Articulate technical issues and solutions effectively to non-technical stakeholders, ensuring clarity and understanding.

  • Synthesize technical troubleshooting and communication strategies to proactively improve customer satisfaction and experience.

Details to know

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Recently updated!

July 2024

Assessments

1 assignment

Taught in English

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There is 1 module in this course

In an era of rising technology integration and complexity, the need for proficient technical troubleshooters who can effectively communicate solutions is more critical than ever. This course aims to equip IT professionals with the skills to navigate and resolve complex IT challenges while maintaining strong stakeholder relationships. By engaging with current case studies, learners will find the course's content relevant and directly applicable to modern IT environments.

What's included

10 videos4 readings1 assignment3 discussion prompts

Instructor

Luca Berton
Coursera Instructor Network
3 Courses1,899 learners

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