Microsoft
Technical Diagnostics and Troubleshooting Techniques
Microsoft

Technical Diagnostics and Troubleshooting Techniques

This course is part of multiple programs.

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

20 hours to complete
3 weeks at 6 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

20 hours to complete
3 weeks at 6 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Details to know

Shareable certificate

Add to your LinkedIn profile

Recently updated!

September 2024

Assessments

26 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder

Build your subject-matter expertise

This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Microsoft
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

In this module, you'll be introduced to the concept and importance of troubleshooting, problem-solving strategies and models, and the common hardware issues that may arise in a computer system.

What's included

11 videos14 readings7 assignments1 discussion prompt

In this module, you'll explore various software issues, and tools for troubleshooting across different operating systems, such as Windows, Linux, and macOS. You'll also learn how to troubleshoot system-related and cross-platform issues.

What's included

10 videos10 readings7 assignments

In this module, you'll l be equipped with advanced troubleshooting techniques and skills for resolving complex and uncommon issues. You'll also learn how to use diagnostic tools and utilities, troubleshoot networking scenarios, and deal with various other issues and their resolutions.

What's included

10 videos12 readings7 assignments

In this module, you'll be given the opportunity to apply your troubleshooting knowledge and skills to a realistic and complex problem. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome.

What's included

6 videos4 readings5 assignments1 peer review1 discussion prompt1 plugin

Instructor

 Microsoft
Microsoft
137 Courses958,409 learners

Offered by

Microsoft

Recommended if you're interested in Support and Operations

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

New to Support and Operations? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions