Coursera

Digital Marketing Operations & Analytics Specialization

Coursera

Digital Marketing Operations & Analytics Specialization

Drive Marketing ROI Through Data Operations. Transform marketing chaos into measurable success with systematic operations and analytics.

Hurix Digital
John Whitworth

Instructors: Hurix Digital

Access provided by ExxonMobil

Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Execute multi-channel campaigns using automation tools while measuring performance through professional analytics platforms.

  • Transform raw marketing data into actionable insights using pivot tables, BI dashboards, and funnel visualization techniques.

  • Optimize marketing ROI by analyzing channel performance, identifying conversion bottlenecks, and implementing data-driven strategies.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

January 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Coursera

Specialization - 25 course series

What you'll learn

  • Project management acronyms are a shared language that enables clear, efficient communication across marketing teams and stakeholders

  • Digital task management tools like Trello transform individual to-do lists into transparent, collaborative workflows that keep entire teams aligned

  • Structured task documentation with clear deadlines and action items prevents work from falling through the cracks and enables project accountability

  • Mastering foundational project management vocabulary and tools is essential for contributing effectively to modern marketing teams

Skills you'll gain

Category: Project Management Software
Category: Organizational Skills
Category: Project Management
Category: Communication
Category: Project Coordination
Category: Project Documentation
Category: Marketing Operations
Category: Workflow Management
Category: Vocabulary
Category: Collaborative Software

What you'll learn

  • Effective measurement needs understanding metric relationships and their influence within the broader campaign ecosystem, not just definitions.

  • Strategic social scheduling requires mastering platform algorithms, audience behavior, and hashtag strategy—not just timing posts.

  • Digital marketing success demands both meaningful data analysis skills and systematic campaign execution with industry-standard tools.

  • Communicating performance insights to stakeholders requires technical understanding plus presentation skills—analysis alone isn't enough.

What you'll learn

  • Digital engagement metrics like open & click-through rates provide the essential foundation for measuring marketing effectiveness and quality.

  • Email platforms enable systematic professional communication creation with consistent branding and scalable campaign execution capabilities.

  • Understanding metric definitions empowers data-driven decisions, transforming marketing from guesswork into measurable business activities.

  • Platform skills combined with metric literacy create the essential toolkit for successful digital marketing professionals in competitive landscapes.

Skills you'll gain

Category: Email Marketing
Category: Newsletters
Category: Content Creation
Category: Performance Measurement
Category: Marketing Effectiveness
Category: Performance Metric
Category: Digital Marketing
Category: Business Metrics
Category: Marketing Materials
Category: Content Performance Analysis
Category: Key Performance Indicators (KPIs)
Category: Driving engagement
Category: Campaign Management
Category: Customer Engagement

What you'll learn

  • Strategic research method selection improves resource efficiency and delivers focused insights aligned with defined business goals.

  • Strong survey design produces unbiased, actionable data that turns customer assumptions into evidence-based decisions.

  • Combining research methods with practical tools enables quick deployment of professional market research in real scenarios.

  • High-quality market research underpins customer-focused products and marketing strategies that connect with target audiences.

Skills you'll gain

Category: Customer Insights
Category: Market Research
Category: Data Collection
Category: User Research
Category: Surveys
Category: Google Analytics
Category: Marketing Analytics
Category: Market Analysis
Category: Data-Driven Decision-Making
Category: Marketing
Category: Research Methodologies

What you'll learn

  • Systematic tool selection &workflow design are foundational to professional social media management, enabling consistent brand presence efficiently.

  • Standardized response frameworks ensure brand consistency &compliance while enabling faster customer service resolution across social touchpoints.

  • Effective social media operations require integration between scheduling platforms and CRM systems for comprehensive tracking and accountability.

  • Professional social media management transforms from reactive posting to proactive strategic communication through tool utilization &processes.

Skills you'll gain

Category: Social Media Content
Category: Social Media Management
Category: Customer Communications Management
Category: Digital Communications
Category: Social Media Marketing

What you'll learn

  • Brand measurement needs both quantitative metrics and qualitative insights (sentiment, perception) for complete health.

  • Social media monitoring means systematic data capture: proper search parameters, filtering relevant mentions, organizing into trackable formats.

  • Brand presence tracking requires consistent methodology and structured documentation that enables ongoing analysis and trend identification.

  • Brand monitoring improves when measurement frameworks combine real-time social media capture with periodic qualitative assessment methods.

Skills you'll gain

Category: Marketing Effectiveness
Category: Customer Acquisition Management
Category: Market Research
Category: Social Media Management
Category: Data Capture
Category: Marketing Operations
Category: Web Analytics
Category: Brand Management
Category: Brand Awareness
Category: Social Media
Category: Marketing Automation
Category: Customer Relationship Management (CRM) Software
Category: Business Metrics
Category: Sales Pipelines
Category: Performance Analysis
Category: Branding
Category: Lead Generation

What you'll learn

  • On-page SEO elements form the foundation of search engine communication, requiring strategic optimization to signal page relevance and authority.

  • Systematic auditing processes using standardized tools enable scalable SEO assessment across enterprise websites and provide data-driven insights.

  • Effective SEO workflows integrate element identification, tool-based analysis, and structured reporting to create actionable optimization strategies.

  • Professional SEO practice requires both technical knowledge of ranking factors and operational skills in using industry-standard audit tools.

What you'll learn

  • The buyer's journey provides a universal framework for understanding customer decision-making that transcends specific industries or products.

  • Content classification based on buyer journey stages enables strategic resource allocation and identifies critical gaps in marketing communications.

  • Systematic content auditing transforms reactive marketing into proactive customer guidance, improving conversion rates and customer experience.

  • Effective content strategy requires ongoing alignment between content assets and customer needs at each decision-making stage.

Skills you'll gain

Category: Content Strategy
Category: Sales Process
Category: Marketing Operations
Category: Marketing Strategies
Category: Customer experience strategy (CX)
Category: Marketing Materials
Category: Content Marketing
Category: Content Management
Category: Consumer Behaviour
Category: Customer Analysis
Category: Gap Analysis

What you'll learn

  • Visual brand consistency across all digital touchpoints is fundamental to building customer trust and recognition in competitive markets.

  • Understanding the difference between symbolic logomarks and typographic wordmarks enables more strategic brand application decisions.

  • Systematic brand guideline compliance requires structured review processes that can be scaled across teams and campaigns.

  • Brand asset verification is not just about aesthetic appeal—it directly impacts brand equity and customer perception in digital environments

Skills you'll gain

Category: Digital Marketing
Category: Branding
Category: Style Guides
Category: Marketing Materials
Category: Operational Excellence
Category: Graphic Design
Category: Marketing Design

What you'll learn

  • SEO success requires both technical optimization and compelling, audience-focused content creation.

  • Performance metrics provide objective insights that guide strategic content improvements beyond subjective assumptions

  • The optimization cycle of create-analyze-improve-repeat is essential for sustainable organic growth.

  • Content management systems and analytics platforms work together to enable scalable, data-driven content strategies.

What you'll learn

  • Systematic SEO auditing using specialized tools is essential forprioritizing optimization opportunities that impact search visibility.

  • On-page optimization success depends on methodically addressing fundamental elements—titles, descriptions, headings, alt text—before advanced tactics

  • Performance measurement through ranking analysis is critical for demonstrating SEO value and informing future optimization strategies.

  • Sustainable SEO improvement requires establishing baselines, implementing changes systematically, and measuring results consistently over time.

Skills you'll gain

Category: Search Engine Optimization
Category: Performance Measurement
Category: Performance Reporting
Category: Web Analytics and SEO
Category: Keyword Research
Category: Digital Marketing
Category: Technical Consulting
Category: Content Management Systems
Category: Auditing
Category: Web Content Accessibility Guidelines
Category: Data-Driven Decision-Making
Category: Performance Analysis

What you'll learn

  • Email automation success depends on strategic sequence design, personalization, and rigorous quality assurance testing before launch.

  • Performance optimization is an iterative process that requires systematic comparison against industry benchmarks rather than internal metrics alone.

  • Effective marketing automation combines technical execution with analytical thinking to deliver consistent engagement improvements.

  • Sustainable email marketing growth comes from building repeatable processes for both campaign creation and performance evaluation.

Skills you'll gain

Category: Performance Analysis
Category: Benchmarking
Category: Email Marketing
Category: Marketing Automation
Category: Automation
Category: Data-Driven Decision-Making
Category: Email Automation
Category: Performance Measurement
Category: Personalized Service
Category: Marketing Analytics
Category: Key Performance Indicators (KPIs)
Category: Performance Metric
Category: HubSpot CRM
Category: Marketing Effectiveness
Category: Customer Engagement
Category: Campaign Management
Category: Quality Assurance

What you'll learn

  • Systematic lead management processes are critical for preventing revenue leakage and ensuring proper sales team coordination.

  • Data-driven funnel analysis enables proactive identification of conversion bottlenecks before they significantly impact business performance.

  • Integration between CRM operations and performance analytics creates a feedback loop that drives continuous pipeline optimization.

  • Proper lead lifecycle management requires both technical execution and analytical oversight to maximize conversion opportunities.

Brand Styles: Audit & Apply

Brand Styles: Audit & Apply

Course 14 1 hour

What you'll learn

  • Brand consistency requires systematic documentation and regular updates to style guides as organizational visual identity evolves.

  • Effective compliance auditing depends on structured scoring methodologies that provide measurable, actionable feedback for creative teams.

  • Cross-functional collaboration tools like SharePoint and Teams are essential for maintaining brand integrity at scale.

  • Quality assurance in brand management serves both immediate compliance needs and long-term brand equity protection.

Skills you'll gain

Category: Compliance Auditing
Category: Marketing Design
Category: Workflow Management
Category: Version Control
Category: Collaborative Software
Category: Branding
Category: Document Management
Category: Marketing Analytics
Category: Digital Marketing
Category: Quality Assurance
Category: Style Guides
Category: Brand Management
Collaborative Document Sharing

Collaborative Document Sharing

Course 15 2 hours

What you'll learn

  • Permission-based sharing ensures secure collaboration—understanding user roles prevents data exposure and maintains proper access controls.

  • Verification workflows are essential for successful teamwork—confirming receipt and access prevents miscommunication and project delays.

  • Digital collaboration platforms standardize permissions across tools, making these foundational skills transferable to any cloud-based workspace.

  • Effective document sharing requires both technical execution and communication follow-through to maintain team productivity and information security.

Skills you'll gain

Category: Document Management
Category: Verification And Validation
Category: Collaborative Software
Category: Google Docs
Category: Role-Based Access Control (RBAC)
Category: Google Workspace
Category: Cross-Functional Collaboration
Category: Data Sharing
Category: Microsoft 365
Category: Shared Media
Category: File Management
Category: Security Awareness
Category: Project Documentation

What you'll learn

  • Strategic content scheduling with proper asset management and tracking codes creates a foundation for measurable social media success.

  • Performance analysis reviews engagement, reach, and content results to uncover optimization opportunities and improve outcomes.

  • Data-driven decision making in social media involves correlating content attributes with audience engagement to inform future content strategies.

  • Consistent measurement and optimization cycles enable continuous improvement of social media ROI and audience growth.

Skills you'll gain

Category: Performance Analysis
Category: Social Media Campaigns
Category: Content Creation
Category: Scheduling
Category: Descriptive Analytics
Category: Marketing Analytics
Category: Social Media Management
Category: Analytics
Category: Trend Analysis
Category: Process Optimization
Category: Content Strategy
Category: Social Media Strategy
Category: Web Analytics
Category: Social Media Marketing

What you'll learn

  • Effective persona development blends demographic, psychographic, and behavioral data to guide focused content strategies.

  • Engagement patterns differ by persona, requiring data-driven timing and channel choices to maximize reach and impact.

  • Ongoing performance review and schedule refinement using persona metrics improves ROI and sustains competitiveness.

  • Persona-based marketing succeeds through continuous measurement and iteration, not fixed or one-time strategies.

Skills you'll gain

Category: Scheduling
Category: Content Performance Analysis
Category: Marketing Analytics
Category: Strategic Decision-Making
Category: Persona Development
Category: Target Audience
Category: Social Media Content
Category: Performance Measurement
Category: Content Strategy
Category: Persona (User Experience)
Category: Drive Engagement
Category: Customer Insights
Category: Content Marketing
Category: Key Performance Indicators (KPIs)
Category: Data Storytelling
Category: Return On Investment

What you'll learn

  • Strategic analysis should be evidence-based, using systematic evaluation of internal strengths and external market conditions to guide decisions.

  • Omni-channel marketing needs integrated thinking across personas and touchpoints because customers experience the brand as one whole.

  • Performance metrics must be defined upfront so success is clear, aligned to strategy, and supports continuous optimization.

  • Collaborative planning improves results by turning shared insights into stronger strategies through visual tools and structured reviews.

Skills you'll gain

Category: Performance Measurement
Category: Analysis
Category: Marketing Planning
Category: Customer Insights
Category: Customer Retention
Category: Brand Management

What you'll learn

  • Measures of central tendency provide the foundation for understanding any dataset's key characteristics and form the basis for all advanced analytics

  • Pivot tables transform raw data into organized summaries that reveal actionable insights otherwise buried in spreadsheet noise.

  • Proper data preparation and understanding of spreadsheet functionality are essential prerequisites for meaningful marketing analytics.

  • Small-scale data analysis skills in Excel serve as the gateway to more sophisticated business intelligence and analytics career paths.

Skills you'll gain

Category: Marketing Analytics
Category: Data-Driven Decision-Making
Category: Pivot Tables And Charts
Category: Data Wrangling
Category: Statistical Methods
Category: Data Import/Export
Category: Data Transformation
Category: Marketing Effectiveness
Category: Spreadsheet Software
Category: Small Data
Category: Data Analysis
Category: Statistics
Category: Descriptive Statistics
Category: Advanced Analytics
Category: Microsoft Excel
Category: Marketing Strategies
Category: Descriptive Analytics

What you'll learn

  • Accurate metric definitions form the foundation of reliable data interpretation and team communication.

  • Systematic platform navigation creates consistent, repeatable data retrieval processes that scale across marketing campaigns.

  • Technical documentation is the primary source to understand platform capabilities and acts as a safeguard against misinterpretation.

  • Standardized data collection workflows enable meaningful performance comparisons and trend analysis over time.

Skills you'll gain

Category: Web Analytics
Category: Performance Analysis
Category: Marketing Analytics
Category: Data Literacy
Category: Content Performance Analysis
Category: Technical Communication
Category: Web Analytics and SEO
Category: Performance Metric
Category: Data Analysis
Category: Team Oriented
Category: Analytics
Category: Data-Driven Decision-Making
Category: Technical Documentation

What you'll learn

  • BI tools are essential infrastructure for modern marketing analytics, providing scalable alternatives to basic spreadsheet applications.

  • Visual data representation accelerates insight discovery and stakeholder communication more effectively than raw data tables.

  • Foundational chart creation skills transfer across multiple BI platforms, making initial tool mastery a gateway to advanced analytics capabilities.

  • Data connection and basic visualization workflows follow consistent patterns regardless of specific tool selection.

Skills you'll gain

Category: Business Intelligence
Category: Performance Reporting
Category: Data Visualization Software
Category: Tableau Software
Category: Dashboard
Category: Marketing Analytics
Category: Campaign Management
Category: Splunk
Category: Data Integration
Category: Power BI
Category: Grafana
Category: Data Presentation
Category: IBM Cognos Analytics

What you'll learn

  • Systematic funnel analysis requires both quantitative investigation and qualitative user behavior understanding to identify true conversion barriers.

  • Multi-source dashboard integration transforms siloed data into unified business intelligence that enables strategic decision-making.

  • Effective hypothesis formation about user drop-offs must be grounded in both data patterns and user experience principles.

  • Interactive visualization design should prioritize stakeholder accessibility and actionable insights over technical complexity

Skills you'll gain

Category: Marketing Analytics
Category: Dashboard
Category: Business Intelligence
Category: Data Presentation
Category: Process Optimization
Category: Descriptive Analytics
Category: Data-Driven Decision-Making
Category: Web Analytics
Category: Google Analytics
Category: Gap Analysis
Category: Analytics
Category: Performance Analysis
Category: Looker (Software)
Category: User Research
Category: Grafana
Category: Customer Analysis
Category: Data Synthesis
Category: User Flows
Category: Interactive Data Visualization
Category: Tableau Software

What you'll learn

  • Accurate event tracking is foundational to meaningful marketing measurement and requires both proper technical implementation and validation

  • Marketing channel evaluation must focus on conversion attribution and cost-per-acquisition analysis for strategic resource allocation decisions.

  • Real-time debugging and verification processes are essential for maintaining data integrity and ensuring tracking captures intended behaviors.

  • Successful marketing optimization relies on consistent measurement frameworks that enable fair comparison of channel performance across sources.

Skills you'll gain

Category: Google Analytics
Category: Marketing Analytics
Category: Marketing Channel
Category: Web Analytics
Category: Marketing Budgets
Category: Event Monitoring
Category: Real Time Data
Category: Marketing Strategies
Category: System Configuration
Category: Data Validation
Category: Strategic Decision-Making
Category: Data Capture
Category: Budget Management
Category: Marketing Effectiveness
Category: Performance Analysis

What you'll learn

  • Data organization through pivot tables is fundamental for revealing performance patterns across marketing channels that remain hidden in raw data.

  • Visual trend analysis requires systematic interpretation of peaks, troughs, and changes to distinguish random fluctuations from meaningful signals.

  • Effective marketing optimization depends on calculating key metrics like average order value and revenue by channel against historical benchmarks.

  • Strategic marketing decisions emerge from combining quantitative analysis with critical evaluation of trend magnitude and business implications.

Skills you'll gain

Category: Microsoft Excel
Category: Business Metrics
Category: Performance Reporting
Category: Performance marketing
Category: Performance Measurement
Category: Business Reporting
Category: Marketing Analytics
Category: Descriptive Analytics
Category: Time Series Analysis and Forecasting
Category: Performance Metric
Category: Google Sheets
Category: Marketing Strategies
Category: Marketing
Category: Data-Driven Decision-Making
Category: Pivot Tables And Charts
Category: Spreadsheet Software
Category: Trend Analysis
Category: Marketing Budgets

What you'll learn

  • Effective marketing measurement requires systematic data integration and visualization to reveal the complete customer journey narrative.

  • Strategic performance analysis focuses on identifying high-impact, testable opportunities rather than just reporting metrics and basic summaries.

  • Successful marketing optimization depends on establishing clear insight-to-action workflows that enable rapid testing and measurement processes.

  • Sustainable growth comes from repeatable processes transforming data patterns into consistent, measurable business improvements.

Skills you'll gain

Category: Marketing Analytics
Category: Analytics
Category: Marketing Effectiveness
Category: Web Analytics
Category: Gap Analysis
Category: Business Intelligence
Category: Performance Improvement
Category: Data Storytelling
Category: Data Presentation
Category: Customer Insights
Category: Business Marketing
Category: Process Improvement and Optimization
Category: Dashboard
Category: Data Analysis
Category: Customer Analysis
Category: Marketing Strategies
Category: Performance Analysis
Category: Performance Measurement
Category: Interactive Data Visualization

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Hurix Digital
Coursera
268 Courses 15,632 learners
John Whitworth
Coursera
24 Courses 624 learners

Offered by

Coursera

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."