This course offers a practical introduction to business process modeling, teaching you how to document and communicate operations using industry-standard diagramming techniques. Guided by an experienced business analysis professional, you’ll learn to identify and scope processes, analyze workflows, and apply notations such as BPMN, UML, flowcharts, DFD, and eEPC. You’ll also discover how to tailor models for different audiences while ensuring clarity and precision.

Business Process Modelling

Business Process Modelling


Instructors: Igor Arkhipov
Access provided by Xavier School of Management, XLRI
11,913 already enrolled
120 reviews
Recommended experience
What you'll learn
Identify and scope business processes effectively.
Analyze process logic to enhance efficiency and effectiveness.
Choose suitable modeling notations for clear representation.
Skills you'll gain
- Data Flow Diagrams (DFDs)
- Business Management
- Business Process Management
- Business Systems Analysis
- Project Scoping
- Process Management
- Service Design
- Business Analysis
- Workflow Management
- System Design and Implementation
- Process Improvement
- Diagram Design
- Business Workflow Analysis
- Stakeholder Communications
- Stakeholder Engagement
Details to know

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There is 1 module in this course
Learn how to capture business processes through the use of specialist diagrams. Convert the insights about business operations collected from stakeholder interviews and document analysis into concise and unambiguous models. Understand the benefits and limitations of different notations to select the one that will work best in your situation.
What's included
31 videos4 readings4 assignments
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Reviewed on Dec 28, 2024
I enjoyed the course: precise, to the point and with a great reasoning about best options. Thank you, Igor!
Reviewed on Jan 7, 2024
Igor gives great advice and makes it so easy to understand.
Reviewed on Nov 6, 2025
Excellent course to understand the concepts of and types of business process modelling
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