Hotel Front Office Operations

Instructor: Dubai College of Tourism

Access provided by Cater Care

5,755 already enrolled

3 modules

Gain insight into a topic and learn the fundamentals.

64 reviews

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

64 reviews

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Customer Service
Communication
Hotel Operations

Skills you'll gain

Tools you'll learn

Property Management Systems

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

There are 3 modules in this course

Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.

This module provides a comprehensive introduction to the hotel front office, covering its structure, key responsibilities, and essential technology. You'll learn about image standards and interpersonal skills necessary for effective guest interaction and service delivery.

What's included

6 videos1 reading2 assignments

6 videos Total 17 minutes

Introduction to the Front Office 1 minute
Front Office Structure 3 minutes
Main Responsibilities of the Front Office 4 minutes
Front Office Technology 2 minutes
Image Standards for the Front Office 5 minutes
Interpersonal Skills for the Front Office 3 minutes

1 reading Total 10 minutes

Hotel Front Office Operations_An Introduction 10 minutes

2 assignments Total 60 minutes

Presenting a Professional Image 30 minutes
Role and Importance of Front Office 30 minutes

This module equips you with essential Front Office skills, covering efficient multitasking, interdepartmental communication, active listening, and professional telephone etiquette. You'll also learn common Front Office acronyms to enhance your communication and efficiency in a hotel environment.

What's included

5 videos1 assignment

This module focuses on maximising hotel revenue and guest satisfaction through effective front office strategies. Learn how to implement up-selling and cross-selling techniques, optimise room allocations and upgrades, and manage reservations to encourage repeat business.