This course explores the technologies that support modern virtual selling, including CRM systems, growth-focused sales tools, artificial intelligence and ChatGPT. Learners will discover how to improve productivity, automate workflows, strengthen customer engagement and make more informed sales decisions using modern digital technologies.

CRM, AI And Sales Technology For Virtual Selling

CRM, AI And Sales Technology For Virtual Selling
This course is part of Virtual Selling: Build Trust And Close More Deals Online Specialization

Instructor: The Expert Academy
Access provided by HAECO Americas
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Use CRM systems to support customer engagement and pipeline management processes.
Apply AI tools to improve sales communication, productivity and workflow efficiency.
Use automation strategies to support digital prospecting and outreach activities.
Analyse digital sales workflows to improve virtual selling performance and organisation.
Details to know

Shareable certificate
Add to your LinkedIn profile
Assessments
8 assignments
Taught in English
Recently updated!
June 2026
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Build your subject-matter expertise
This course is part of the Virtual Selling: Build Trust And Close More Deals Online Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There are 4 modules in this course
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