Tripp Bishop account profile

Responsible for scoping new projects for the professional services team to deliver. Consulted with customers to determine cost and feasibility, define project scope, and research implementation details. • Created new processes to standardize and improve the accuracy of scoping efforts. • Performed a detailed data analysis to determine if t-shirt sizing could replace detailed scoping • Used historical data do revise level of effort estimates for standard projects.

Managed a team of 7 engineers and consultants as part of a professional services organization. Also responsible for project work with high profile, industry leading clients. • Managing the day to day activities of a professional services engineering group • Running projects for important customers • Collaborating with peers to improve the professional services organization within the company • Regularly rated highly in performance reviews • Helped to build a highly effective and cohesive team

Responsible for delivering high quality, custom solutions for customers on the Khoros community platform. • Acted as a trusted advisor to important clients • Mentored more junior teammates • Conducted technical interviews for new positions • Regularly recognized in the professional services organization as a significant contributor to the business • Frequently recognized by clients as an essential contributor to the success of their community platform development efforts