Technical Support (IT) Case Studies and Capstone
Completed by Lou-Ming Dastot
August 27, 2026
9 hours (approximately)
Lou-Ming Dastot's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Issue Tracking
- Category: Data Storage
- Category: Cloud Services
- Category: Customer Service
- Category: Cloud Management
- Category: Network Troubleshooting
- Category: Computer Hardware
- Category: Technical Support
- Category: Cloud Computing
- Category: General Networking
- Category: Cybersecurity
- Category: Hardware Troubleshooting
