GenAI for Call Centers: AI-Driven Customer Success
Completed by Adriana Beorlegui
March 29, 2026
3 hours (approximately)
Adriana Beorlegui's account is verified. Coursera certifies their successful completion of GenAI for Call Centers: AI-Driven Customer Success
What you will learn
Analyze the principles of Generative AI and its role in call center operations.
Use ChatGPT’s Canvas Mode, Custom GPTs, and Voice Mode to automate responses and enhance customer interactions.
Implement AI-driven workflows to optimize call handling, improve efficiency, and reduce costs.
Evaluate AI-driven customer insights to improve engagement and personalize experiences.
Skills you will gain
- Category: AI Workflows
- Category: Operational Efficiency
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer Engagement
- Category: AI Integrations
- Category: Customer Support
- Category: Analysis
- Category: Customer experience improvement
- Category: Automation
- Category: ChatGPT
- Category: Call Center Experience
