Mastering Customer Success
Completed by Glenn Chettiar
March 27, 2026
14 hours (approximately)
Glenn Chettiar's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer experience improvement
- Category: Performance Metric
- Category: Customer Relationship Management
- Category: Customer Insights
- Category: Account Strategy
- Category: Company, Product, and Service Knowledge
- Category: Customer Retention
- Category: Key Performance Indicators (KPIs)
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Engagement
- Category: Account Management
- Category: Stakeholder Engagement
