Mastering Customer Success
Completed by Glenn Chettiar
March 27, 2026
14 hours (approximately)
Glenn Chettiar's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Insights
- Category: Company, Product, and Service Knowledge
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: Account Management
- Category: Performance Metric
- Category: Customer Service
- Category: Product Knowledge
- Category: Stakeholder Engagement
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Engagement
