GenAI for Customer Communication
Completed by GIRARDI VALENTINA
May 14, 2026
3 hours (approximately)
GIRARDI VALENTINA's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Predictive Analytics
- Category: Analytics
- Category: Customer Engagement
- Category: Case Studies
- Category: Artificial Intelligence
- Category: Customer experience improvement
- Category: Customer Retention
- Category: Personalized Service
- Category: Journey Mapping
- Category: Automation
- Category: Data-Driven Decision-Making
- Category: Customer Communications Management
